I’ve tested a lot of web hosts, but DreamHost stood out to me for one simple reason — it offers no-nonsense WordPress hosting that works well for DIY users. If you’re someone who prefers figuring things out yourself but still wants reliable support behind the scenes, there’s a lot to like here.
When I first signed up, I wasn’t expecting much. But after setting up a live WordPress site, running real stress tests, and pushing it through traffic spikes, I was honestly surprised by how stable and responsive the platform was, especially for the price.
In this review, I’ll walk you through what I tested, where DreamHost shines, where it still falls short, and who I think it’s best suited for. I’ll also share some behind-the-scenes performance data that most hosting reviews skip.
If you’re a blogger, small business owner, or just someone looking for dependable hosting with flexible billing and built-in backups, then this review will help you decide if DreamHost is the right fit.
My Verdict on DreamHost
After putting DreamHost through speed tests, stress tests, and uptime monitoring, I think it’s one of the best value options for WordPress users who don’t need hand-holding.
It’s affordable, reliable, and surprisingly capable, as long as you’re comfortable using a custom control panel instead of cPanel.
It’s not perfect. You won’t get instant phone support, and the entry-level email accounts are only free for 3 months. But DreamHost makes up for it with daily backups, a generous refund policy, and performance that held up even under load.
DreamHost is worth a closer look if you want flexible pricing, solid uptime, and a low-maintenance way to host your WordPress site.
| ⭐ Rating: | 4.8 out of 5 |
| 📈 Best For: | DIY WordPress users, bloggers, and startups looking for budget-friendly hosting |
| 🔥 What Stands Out: | 97-day refund policy, NVMe storage, daily backups, custom control panel |
| 💡 Pro Tip: | The ‘Web Hosting Growth’ plan offers a great balance of resources for growing websites. |
If you’re curious how I tested DreamHost and why I trust these results, the following sections break down everything I did and what I found.
My Hosting Evaluation Criteria
For this review, I didn’t rely on marketing pages or affiliate hype. I signed up for a real DreamHost plan, installed WordPress, and ran a full round of hands-on performance tests.
Here’s what I focused on to evaluate DreamHost for WordPress users:
- Ease of Use: I explored their custom control panel and dashboard to see if they are beginner-friendly, especially for users moving from cPanel.
- Speed and Reliability: I ran speed tests using Pingdom and GTmetrix, and performed uptime monitoring and global response time tests to simulate real-world conditions.
- Stress Testing: Using K6, I simulated up to 50 concurrent visitors to see how well their servers hold up under traffic spikes.
- Support Experience: I tested DreamHost’s live chat, ticket system, and knowledge base to evaluate how quickly and effectively they handle real support questions.
- Pricing Breakdown: I compared their web hosting and managed WordPress plans to see which ones offer the best value, and where the hidden trade-offs are.
This way, everything in this review is based on real use, not just what sounds good on paper.
Why You Can Trust WPBeginner 🧡
Why You Can Trust WPBeginner
At WPBeginner, we’ve spent the last 16+ years reviewing and recommending WordPress hosting providers based on real testing, not sponsored fluff or marketing hype.
We run performance benchmarks, interact with support teams, and set up live WordPress sites so you can see how a host performs under real conditions, not just perfect demos. You can learn more about our editorial process here.
This DreamHost review is based on actual testing, site setup, speed data, and support conversations — all to help you make the most informed decision possible.
Bottom line: I found DreamHost to be fast and reliable. They have flexible hosting plans and friendly technical support.
That being said, let’s get into the detailed DreamHost review so that you can compare the test results and make up your mind.
About DreamHost
DreamHost has been around since 1997 — making it one of the few independent hosting companies still going strong after more than two decades. It was started by four college friends in California and now powers over 1.5 million websites worldwide, including more than 750,000 WordPress installs.
I hosted my personal website on DreamHost for a very long time. And what I love most about DreamHost is its focus on simplicity.
They’ve built their own custom control panel instead of using cPanel, and while it takes a minute to adjust, it actually feels cleaner once you get used to it.
They’re also a certified carbon-neutral host and part of the U.S. Green Chamber of Commerce. This is a nice bonus if sustainability matters to you, and it’s not something many providers prioritize.
While they offer everything from monthly to cloud to managed WordPress hosting, I could tell right away that DreamHost is built for self-starters. If you like having control without needing constant support, this host will feel like home.
DreamHost Pros and Cons
After testing DreamHost, here’s what I found to be its biggest strengths — and where it still has room to improve.
✅ What I Like
- 97-day money-back guarantee: That’s one of the most generous refund windows in hosting. It gives you time to really test things out without pressure.
- Free domain + privacy: You get domain registration and WHOIS privacy included, with no hidden upsells like some other hosts.
- Daily backups included: Even the entry-level web hosting plan backs up your site automatically every day.
- NVMe SSD storage and unmetered bandwidth: My test site loaded quickly, even before I enabled caching or a CDN.
- Clean, custom control panel: Once I got used to it, DreamHost’s dashboard was easier to use than I expected. Everything’s in one place.
❌ What I Don’t Like
- No phone support by default: You can request a callback, but it costs extra and isn’t instant. Live chat works, but it’s not always ideal.
- Limited free email: Email accounts are only included for free for the first 3 months on their web hosting plans.
- Learning curve for the panel: If you’re used to cPanel, DreamHost’s custom panel takes some getting used to.
- U.S.-based data centers only: This might affect latency slightly for international traffic without a CDN.
DreamHost Performance Tests
Performance is always one of the most significant deciding factors for me when choosing a host, especially for WordPress sites. To see how DreamHost stacks up, I ran a series of speed, response time, and stress tests using a live demo site built with WordPress.
Here’s what I found.
Speed Test Results
I ran a GTmetrix test on a fresh WordPress install hosted with DreamHost. The results were strong — fully loaded in just 470ms, with a Largest Contentful Paint (LCP) of 375ms and no layout shifts or blocking time at all.
GTmetrix gave DreamHost a performance grade of 100%, and the structure scored 97%. That is excellent even before any speed optimization or caching tweaks.
That’s the kind of head start I love to see when launching a new site.
Stress Testing (K6 by Grafana Labs)
I used K6 to simulate up to 50 virtual users hitting the site at once. This is the kind of surge you’d expect during a promotion or product launch.
To really understand how DreamHost holds up, I tested both with and without caching enabled.
With caching turned off, response times fluctuated as more users joined.
The site stayed up, but you could see it struggling a bit, which is common when caching isn’t active.
As soon as I enabled DreamHost’s built-in caching, the results improved dramatically. The site handled 6,600 total requests with an average response time of just 270ms.
There were no slowdowns or failed requests. Enabling caching is a must if you’re planning to use DreamHost for a blog, small business website, or online store.
Server Response Time
I also tested global response time using PageSpeedPlus to simulate visits from different locations. DreamHost’s U.S. server in Oregon performed extremely well, completing the full load in just 1 second with a 46ms render time.
Performance stayed solid across North America and Europe, with Canada and Frankfurt staying under 3 seconds. The only noticeable slowdown came from Tokyo and Canada Central, but those could be improved with a CDN (I recommend Cloudflare’s free CDN, which also includes a built-in cloud firewall for improved website security).
Uptime Monitoring
During my review period, I ran 24/7 uptime monitoring to catch any outages, even short ones. I’m happy to report that DreamHost delivered strong results: 99.82% uptime over a 30-day window.
There was one short outage totaling about 18 minutes, but the server recovered quickly. That’s still a reliable track record for web hosting, especially when paired with their built-in backup tools for peace of mind.
Features and Ease of Use
Instead of using cPanel like most other hosts, DreamHost built their own custom dashboard. I’ll admit, I was skeptical at first.
But after using it for a few days, I found it surprisingly clean and easy to navigate.
I could manage everything in one place without dealing with a cluttered interface. This included websites, domains, email accounts, databases, and backups.
It might not have every advanced toggle that cPanel users are used to, but it covers the essentials well.
- One-click WordPress install: It only took me about 60 seconds to launch a clean WordPress site.
- Free domain + privacy: DreamHost includes a domain name and WHOIS privacy with all plans.
- Daily backups: I use Duplicator to back up all my WordPress websites. However, it is still good to know that there is an additional daily backup stored by the hosting provider.
- Built-in caching (for WordPress): This made a big difference in my performance tests. It’s included for free.
- Custom control panel vs. cPanel: I didn’t miss cPanel. DreamHost’s panel felt faster and more streamlined.
If you’re switching from another host or just getting started, DreamHost makes it easy to manage your site without needing a developer. Everything you need is in one place, and nothing feels overly complicated.
DreamHost Plans and Pricing
DreamHost offers a variety of hosting plans, but the two I focused on during testing were their Web Hosting and Managed WordPress (DreamPress) plans. Both come with solid features, but the right one depends on how much performance and flexibility you need.
Every plan includes NVMe SSD storage, free SSL, and daily backups. New site owners also get a free domain for the first year with yearly plans, which is a nice perk.
Web Hosting
This is the most budget-friendly option and is great for beginners, small blogs, and new projects. These plans are best when paid annually, but monthly options are available.
| Plan | Web Hosting Launch | Web Hosting Growth | Web Hosting Scale |
|---|---|---|---|
| Price (First Year) | $2.99/month | $3.99/month | $9.99/month |
| Websites | 25 | 50 | 100 |
| Monthly Visits | ~40,000 | ~200,000 | ~400,000 |
| Storage | 25 GB NVMe | 50 GB NVMe | 100 GB NVMe |
| 20 Mailboxes (Free 3 mo.) | 40 Mailboxes (Free 3 mo.) | 60 Mailboxes (Free 3 mo.) |
The Web Hosting Growth plan is marked “Most Popular” and is the best starting point for most users.
It provides enough resources to handle growing traffic and gives you the flexibility to host up to 50 websites.
Keep in mind that email is only free for the first three months. After that, it becomes a paid add-on starting at $1.99 per mailbox per month or $19.99 per mailbox per year.
Managed WordPress Hosting (DreamPress)
If you’re building a growing site that needs better speed, security, or staging tools, then DreamPress is worth looking at. It’s a fully managed WordPress hosting plan that’s over 5x faster than their web hosting.
It comes with:
- Automatic WordPress core updates
- Pre-installed SSL and private IP (great for eCommerce)
- SSD storage, unmetered bandwidth, and caching built in
- One-click staging and daily on-demand backups
- Unlimited CDN and Jetpack Professional on higher-tier plans
| Plan | Visitors/Month | Storage | Price (Monthly) |
|---|---|---|---|
| DreamPress | ~100,000 | 30 GB SSD | $16.95/month |
| DreamPress Plus | ~300,000 | 60 GB SSD | $24.95/month |
| DreamPress Pro | ~1 million+ | 120 GB SSD | $71.95/month |
If you want a hosting plan that takes care of the technical stuff for you, DreamPress is a nice upgrade. It’s especially helpful for online stores or high-traffic sites that need extra stability.
Bonus Tip 💡: WPBeginner readers get a special discount on web hosting or 16% off DreamPress with our exclusive DreamHost coupon. Click here to apply it automatically.
Just remember: DreamHost’s best prices are for the first term. Renewal rates are higher, so it’s smart to lock in the longest billing cycle you can comfortably afford.
DreamHost Customer Support Experience
I tested DreamHost support using both live chat and tickets, just like I would if something broke on a real site. Overall, the support team was friendly and helpful, though there are a few trade-offs to know about.
✅ What I Like
- 24/7 availability: You can reach them anytime via live chat or email ticket.
- Award-winning support: DreamHost won both the 2025 Stevie Gold and Globee® Awards for service excellence.
- Helpful knowledge base: Their tutorials are easy to follow and cover most topics.
- Positive user feedback: Many users praise their fast response times and friendly staff.
❌ What Could Be Better
- No phone support by default: You can request a callback, but it’s paid and not in all plans.
- Email response time: Some replies can take up to one or two hours.
- Mixed reviews: A few users report issues with slow resolutions or trouble reaching support during busy hours.
In my experience, chat was the best option. I usually got connected to a human within 2–5 minutes, and they explained things clearly without copy-paste scripts.
Tickets were slower, but they were still answered within an hour. If your issue is urgent, go with chat first.
If you ever need hands-on help, DreamHost also sells professional services for site management, SEO, and development. It’s a nice add-on if you’re running a business site or just want extra peace of mind.
DreamHost’s support is solid if you’re okay with chat and email. But if you prefer phone calls and fast escalations, that’s something to consider before signing up.
Final Verdict: Should You Use DreamHost?
After using DreamHost for years and then testing it thoroughly again for this review, I’m genuinely impressed with the value they offer. It’s a great fit for WordPress users who want control, but don’t want things to feel complicated.
Performance was solid across the board. My site stayed fast and stable, even under load, and their daily backups and custom dashboard made management feel simple.
DreamHost isn’t trying to be flashy. Instead, they focus on reliability, privacy, and offering good tools at a fair price — and they mostly deliver on that promise.
Who is it for: If you’re a DIY website owner, blogger, or small business with a WordPress site, DreamHost is a strong choice. Their support team is helpful, and the knowledge base is packed with tutorials if you like solving things on your own.
DreamHost delivers a fast, affordable, and well-supported WordPress experience for most users, especially if you’re okay working through chat and email.
Want to give it a try? Click here to get started with DreamHost and save with our exclusive deal.
Here is a quick summary of our DreamHost review:
| DreamHost Review Summary | |
|---|---|
| Performance grade | A |
| Average load time | 1.69 s |
| Average response time | 255 ms |
| Free domain | Yes |
| Free SSL | Yes |
| 1-click WordPress | Yes |
| Support | Live Chat / Knowledge base |
| Start with DreamHost | |
DreamHost Coupon 🏷️
WPBeginner users get an exclusive discount on web hosting and a free domain with our DreamHost coupon code or a 16% discount on managed WordPress hosting with our DreamPress coupon code.
All you have to do is click on this link to purchase it. The discount will be auto-applied.
Frequently Asked Questions About DreamHost
The following are some of the most frequently asked questions about DreamHost from our users.
Is DreamHost a good host?
Yes, DreamHost is a good host for any type of starter WordPress website. They offer great features, a rock-solid platform, and fast servers at an affordable cost.
Their quality of service and pricing are on par with Hostinger, Hosting.com, HostGator, GoDaddy, and Bluehost.
Does DreamHost use cPanel?
No, DreamHost does not use cPanel. Instead, they have built their custom control panel that has all the management features you’ll find in cPanel.
You can easily manage MySQL databases, change PHP versions, access one-click WordPress installers, manage SSH and FTP access, and more.
Which is better, Bluehost or DreamHost?
Bluehost and DreamHost offer similar features, and they are both good hosting providers. However, Bluehost has an edge in terms of performance and fast customer support.
Which is better, DreamHost vs SiteGround?
If you were comparing DreamHost vs. SiteGround based on web hosting prices, then DreamHost is better. However, if you were comparing DreamPress managed hosting vs SiteGround, then SiteGround offers a lot more value for better pricing.
DreamHost and SiteGround used to be similar, but recently, SiteGround has significantly improved its web hosting platform. However, they have also increased their pricing by 2x, so the comparison isn’t fair anymore.
Where are DreamHost servers located?
DreamHost servers are located in the United States. Its data centers are in Ashburn, Virginia, and Hillsboro, Oregon, and its headquarters are in Brea, California.
Can I Install WooCommerce on DreamHost?
Yes, you can easily install WooCommerce on DreamHost web hosting and VPS plans.
Ready to start with DreamHost? Get a special discount on your DreamHost plan by clicking here to sign up for DreamHost. The discount will be auto-applied.
Sergio
Competitive pricing, user-friendly website and control panel, excellent customer service with prompt, pleasant and helpful support. I’ve only just set up an account so can’t speak for any long-term issues but have been very impressed so far and would definitely recommend.
Frank
I closed my account with them due to poor customer service and poor technical support.
Yusuf Koca
Like a dream. Support is always kind and caring. I think a cpanel would be good. All other hosts I have used have it and it’s kind of making things easier.
Paul Havemann
I was somewhat disappointed in my last real-time-chat support session. One of the email addresses was misbehaving, and your support guy suggested that I delete the email address and re-enter it. I asked “Won’t that delete all of the email now in that email address’s server inbox?”
His reply was that No, you won’t lose the email because it’s an IMAP email account. Of course, deleting the email address DID delete all of the email in the inbox.
I’m also disappointed in the extremely crude server-side email filtering, which — according to the forums — has been a joke for several years. Are you guys unaware of the many SquirrelMail anti-spam add-ons?
Nfor Ngantu
Good hosting service especially if you read the terms of contract.
Their support is excellent. Those guys… don’t remember all their names but they are tip-top. They help and they are kind. The problem always gets solved and in a short time.
You guys are real good.
CHARLENE SALB
Great service! The one time I ever had a problem with my site, they responded quickly and fixed it. I recommend them to newbies all the time for the ease of setup and management.
Paul Proctor
Used for years Awesome support recently on a migration and url change issue, Well done to the DH team.
Would definitely recommend
Paul
Michael Bonsall
Dreamhost was prompt about addressing my error and concern. Very solid company with outstanding customer service.
Wendy M
I just have a very basic website.
Dreamhost was kind enough to help me recently when I was unable to log into my account. I’m pretty sure it was my computer. They did not solve the issue, but did try and spent substantial amount of time with me.
My only complaint is it would be nice if there were a phone number for support. If you can’t log in to the site, you obviously cannot post a comment for help. Luckily I was able to contact them thru their facebook page.
kevin
I’m a complete beginner and was having some problems. I got help through chat. It was extremely fast and efficient, solved my problem immediately, and the analyst was courteous to boot.
Thanks for superb customer service DreamHost.
Kevin
Bllek
Excellent user friendly service. Just slow chat response time.
Mathilde
Was re-signing with Dreamhost after a hiatus, and sent a query about pricing offers I had seen for sign-up which I didn’t seem to have access to on re-activating my account. I received a super prompt reply with a very acceptable/comparable pay-up-front offer for exiting customers. Super fast, friendly responses on every interaction and very comparable rates. Looking forward to my two years ahead!
Miriam
I am not happy with DreamHost and haven’t been for quite some time! Poor service and even poorer responses from their so called expert technical support team! I have been struggling with updating my site since the BIG migration! My site has been down for five months now and yet they still expect to paid for their poor services, despite not helping me with getting my website up and running again! They continue to direct me to their useless wiki page on help with upgrading my website to the recent applicable programs, despite the fact that the upgrade failed the last time I attempted it! I reported this problem too and the technical staff simply directed me back to their wiki page! I do not recommend DreamHost! They clearly do not care, their staff are obviously untrained, because being technical wizards, they should be able to assist more competently when there is an issue with one of their customers websites. I am not a web designer/programmer! You’ve been warned, do not go with DreamHost!
Ivan Wilson
Our SSL certificate was using SHA-1 encryption, which was being flagged as unsecure by Google Chrome. After speaking with support, they cancelled our current certificate and I requested a new one. All this within a few hours. Much less painful than I thought it would be
Josh
Sorry Dreamhost. I’ve been with you since 2009 but your poor customer service is causing me to move away after 6+ years.
Robert
Took them about 5 hours to respond to the ticket, when they did they “cleaned the infected files” which lead to the entire site going down. Their only suggestion from there (an additional 2 hours) was to reinstall wordpress and start over.
Al Doyle
We’ve been using Dreamhost since the early 2000s and remain very happy. With up to fifty websites managed for our clients, we have had nearly zero downtime. Requests for support have alway been attended to promptly and followed through until we were fully satisfied.
Pam
How can anyone use Dreamhost? They have been experiencing email blocks from AT&T, my internet provider. I haven’t been able to receive emails from my nonprofit chapter website since October 1st. It’s now October 19th! This is causing many problems and to make things worse, some senders don’t even receive a bounce notice. These emails are being blocked because Dreamhost customers generate too much SPAM (according to Dreamhost). I found out what the problem was by going to forums. No notification from Dreamhost.The customer service is terrible and they are dragging their feet on this. I don’t know of any other major hosting company that has their emails blocked. I’ve had my own websites through Godaddy since 2007 and never had a problem. Dreamhost could care less. This is insane!
Akram
Excellent service with a small delay
Chris
No issues with Dreamhost. Always fast response time to any problems I encounter due to my lack of experience, very helpful action and advice – often beyond my expectations. Excellent customer service. Thank you.
Damian
I’m in the right hands. Thx DH!
Mark Harris
I would recommend hosting with Godaddy or Bluehost. They have support that you can talk to if problems persist or need escalation.
If you are expecting to host a site to support your business, This is not the place. E-mail only support (sort-of) fails to work when they have the problem, and it is outside of their skill set. I have seen this too much now.
We will be evaluating the costs of rebuilding the entire site on a proper hosting company.
Weed
I worked for a web company in the 1990s, and have also used GoDaddy and Hostgator. Of the large cheap hosting services, DreamHost is one of the better ones, especially in the area of customer support. It’s not perfect, but where there are known problems (such as with its webmail) it works towards solving them. Recently it has taken a more forceful approach towards preventing web space being used as a backup in order to try and force customers to use its cloud service. Uptime over the last twelve months has been good. It takes a more ethical approach to business than its major rivals, and has a positive attitude towards customer involvement.
ariel
Excellent hosting. And yes, the support is excellent too.
Guido Peters
I am quite happy with dreamhost hosting services. Yes it is kind of slow but for websites where I need better performance I have contracted one of their virtual private server. That is all mine and I run websites over there that need to be fast. For support request I have always had fast replies to them. Always a solution for the shared hosting. For my vps they have done the initial setup for me but from that point on I was on my own installing mysql database and other stuff I needed. I am OK with that as I know myself around in Linux. One minor. When I was installing WordPress multisite support actually gave me the wrong information. As I am OK with Linux apache Dns etc I understood that from the beginning. I nevertheless followed their support suggested way to act. At midnight I understood it is not going to work I have to do it myself on my way. So I did with success. The lesson? Do not hesitate in contact their support but investigate yourself in knowledge. It may turn handy
Thomas Bussell
One of the best support companies I’ve ever dealt with. I was convinced to switch from HostGator to DreamHost, and I will never go back now! I love DreamHost!
Shannon
I tried Dreamhost at the suggestion of a professor that recommended them. She said “…reasonable cost and good customer service.” She was right.
I have had no issues with Dreamhost, although I have had a few technical questions when trying something new to me. They have been able to answer all my questions. I will continue using them for my sites. Excellent customer service – I can’t say enough. I am very pleased.
DxThomas
Not happy? Cannot get complete answers from DH support. They did away with their online “Chat” support. Existing email support is shallow because of the anonymity, If there is more than once question or concern, support only answers the easiest query so they can “get the numbers.” Their email system may be OK for small inexperienced users, but for a serious venture, their technical infrastructure is very poor. I transferred over 55 domain names and am currently running a Joomla website site. If I don’t see better results, will have to go.
Dave Morse
Dreamhost are quite simply put *superb* in every way. I cannot recommend them highly enough. Second to none!
Vic
Poor hosting, poor service.
Not so happy with DH at the moment…After 8 years of being a customer with an unlimited storage account, DH suddenly starts making a problem of me having a couple of gigs on the server (I run a music label and have a lot of albums up for free download). I don’t understand why, since it was never a problem and why would you have an unlimited account of you cannot store a lot of data??
Next to that they move stuff around from one server to another and things get messed up, which means database usernames get shortened, and websites do not work anymore.
Support is really slow, sometimes takes more that 3 days to give me an answer via email.
Servers have always been slow, but I accepted that since they are (were) cheap.
Since there are faster and better hosts out there now that offer better and faster service for exactly the same money, I am done with DH. Currently I’m moving my websites to a new server, a super fast one, which is costing me the same as DH.
I would have stuck with DH only if they hadn’t started making a problem of the amount of data I am hosting with my ‘unlimited’ plan.
J Mantrozos
Same here… I’ve been with them for a decade and suddenly they did the same to me… deleted a lot of my content in a private section available students to learn their skills… moved it to a new cloud like service where they want to charge me more… crappy marketing… they did all this without my permission… the help people just spin answers. That content was fine for a decade but now suddenly not allowed…
I’m looking for a new server / host as well… who would you recommend?
Deb
I have been a very happy customer of Dreamhost for over eleven years. I have never considered switching. Recently I needed to contact their customer support to find out if I can pay my annual payment with more than one credit card (I have prepaid rebate cards that I wanted to use). they responded immediately to me, and said that YES I could pay with multiple methods/cards, etc. I am VERY happy about that and it is just ONE more reason I will stay with them! Excellent customer service. Speedy, accurate, professional. What more can you want from customer service?
David G. Kinney
There is NO company – hosting or otherwise – of which I am aware that provides better customer support than DreamHost. In a world where customer service seems to have disappeared and we are all just treated as a number, DreamHost brings back the nostalgia of better times. They are prompt, thorough and even follow through after the fact to ensure the issue or even just a question has been resolved or answered to my satisfaction. Thank you DreamHost. It is a pleasure to do business with you.
Hrvoje Lončar
I have 10 websites with DreamHost and finally I found decent hosting with good and really working support. It is not the fastest hosting in the world, but for that little price for staring plan it’s great. Been using it for few months and there was no downtime at all.
Mike
I’ve been using Dreamhost for almost a full year now. The live chat support is fast and helps you with your situations. My site was in a bad situation and the first person that tried to help me, caused it to be even worse. The second person who I talked to later on helped and fixed it all for me. They do have a very good understanding of handling problems with Wordpress. I am glad the live chat support is active and helpful. The ticket system is nearly useless, I had no response for over an hour until I just gave in and got a live person on the live chat. So it is best to use the live chat for anyone that needs faster support.
Edwin
A so dreamhost is just plain dope. There support as been there for me in the worst of times. Mind you my fault 98% of the time but they were there. Also very knowledgeable and if an answer was incorrect they hunt me down via email and correct it. If only their one click install of wordpress was automatically optimized for speed. Out of the box it’s slow as molasses. But everything else is on point.
Delia
I like DreamHost because their support service is prompt, friendly and accurate. I have have been with them for several years and am really happy with their service.
Mike Mabie
Dreamhost is a great company. Fantastic speed and uptime and knowledgable support staff. Highly recommended.
Sharon
Been with DH since 2010, recommend it routinely to clients. However, very discouraged by the slow response to Support Questions. In the last week, I submitted 5+ support questions for (myself and clients). None of them were responded to within 24 hours despite being marked as urgent.
When support does reply the information is often helpful and valuable, but the delay is unacceptable. One client had an unresolved issue with her website by 2 days because of this.
DH you can do better. This is not meeting my expectations.
Michael
I have been with Dreamhost hosting for about a year. I only needed support on something recently, and only because I had made a mess of something.
I have to say I was just astonished at how good the customer support was. Really, really impressed. They got back to me within a few hours and not only told me solutions, they actually went ahead and did the implementation for me – and it was not light work.
They even offered help with questions that were not related to the hosting service.
It is often hard to work out which hosting business to sign up with. But based on my experience, I would put Dreamhost at the top.
Paula Wheeler
I have been with Dreamhost for many years. It’s been mostly good. It’s frustrating when there is a problem, since you can’t call anyone. I really hate those times, but they are not very often. Unfortunately, they are experiencing blocked email with all AT&T and SBCGLOBAL email addresses. This is an incredible inconvenience, and they have not even communicated with their customers about it! Not one message! I have submitted multiple support tickets and finally resorted to online chat. The technician said it could be weeks to remove the block. If that is the case, Dreamhost, you REALLY need to get out in front of this and communicate with your customers. This is interfering with my work on a daily basis and making things pretty inefficient. Also, the technician was probably a nice person and all, but the attitude seemed to be, “tough break, we can’t fix it, you can feel free to switch hosts.” What i want to hear is, “We have an issue. We are aware. We are working 24/7 on it. Here it is, explained. Here is what we at Dreamhost are doing to address it. Here is why it could take time, and here is how long it might take. We apologize profusely.”
I don’t need excuses about shared servers, etc. Fix this. In this day and age, weeks to resolve a block is ridiculous.
Noah
I have enjoyed DreamHost so well! They solve difficult problems so fast that I can’t believe that they still have time to help me with their forums and other DreamHost services
Sarah
They have a great and helpful support team. I put in a ticket for a problem and within an hour the issue was handled for me.
Richard Euchler
I have been with Dream Host since 2003. I have had very few issues and great support! With the current climate of security issues, Dream Host has naturally been cautious and concerned about the security of their client’s web sites. I recently had an issue getting into my account and before I could gain access I was faced with the dilemma of asking support to reset my password. I was sent an email with numerous security questions to verify the authenticity of my identity. At first, I was irritated with all the “hoops” I had to jump through. But then I realized that I was the one who had created the issue and lost my sign in information (I just do not need to sign in to those areas because I have had very issues).
Once verified, everything was resolved in a very timely manner. I really appreciate the support team’s professional attitude, patience and their concern for the security of my web site. Thanks!
Grant Bynum
Dream Host IS a dream to work with. This is amazing technical support and friendly. They go above and beyond. I love their service. I’m a heavy user of support and more complex sites. It’s wonderful to be taken care of.
Ann Thornton
I have been with Dreamhost for many, many, years. They have wonderful service. The tech support people are professional and efficient. My issue was resolved quickly with no problems.
Peter Koraca
As a creative coder and a UX design freelancer I have worked with many companies using various hosting and PAAS providers (from Rackspace, Amazon, Site5 to Heroku, etc) in the past and I found Dreamhost extremely well suited for a variety of sites/portals and projects. Their support has always been fast and they’ve resolved any issues we’ve had straight away. I would highly reccommend them and use them also for my personal site.
orces
I have been paying for Dreamhost’s DreamPress while developing our site. We only had issues from the beginning and payed over a year. FInaly we moved to Hostgator and everything works -and fast. dreamhost refunded me 1 month of service which is a joke.
Mike Lush
The support response was fine, the problem is with the hosting service, – there have been far too many outages lately. We have begun shopping around with other service providers, it will take a lot to keep us with DH.
David Allen
My own experience has been the opposite: excellent hosting. And yes, the support is excellent too.
Carol Haney
It took 4 tries, but I finally was able to get back into my Dashboard! Thank you, thank you, thank you!!!
Sid
poor hosting service. poor customer service.
I been with dreamhost since last 5-6 years. had enough of poor service. busy moving my account.