I’ve reviewed a lot of hosting providers. InMotion Hosting caught my attention — not because of flashy marketing, but because of how steady and reliable it felt after hands-on testing.
When I first set up my test site on their servers, I wasn’t expecting much beyond the average. But InMotion surprised me, especially with their U.S.-based support team, 90-day money-back guarantee, and consistent performance under stress.
I ran speed tests, stress tests, and poked around their control panel to see how well it works for beginners and small business owners alike. I also asked their support team some tough questions, and they passed with flying colors.
If you’re looking for a hosting provider that puts reliability and real support first, InMotion might be a better option than you think. Here’s what I found.
My Verdict on InMotion Hosting
After testing InMotion Hosting on a live WordPress site, I can confidently say it’s one of the most dependable hosting providers I’ve used. It works especially well for users in the U.S. who care about strong support and steady performance.
The speed was great right out of the box. Their servers handled traffic spikes without any issues, and I found it easy to get help whenever I had a question.
It’s not the cheapest host, and lower plans don’t offer monthly billing. But with SSD storage, real 24/7 human support, and a 90-day money-back guarantee, I think the value is worth it.
If you’re launching a serious website and want a provider you can count on, InMotion Hosting is a solid choice.
| ⭐ Rating: | 4.6 out of 5 |
| 📈 Best For: | Small business sites, starter blogs |
| 🔥 What Stands Out: | U.S.-based 24/7 support, SSD storage on all plans, 90-day money-back guarantee |
| 💡 Pro Tip: | Choose your data center location to improve loading speeds for local visitors |
What I Looked At During My InMotion Hosting Review ✅
When I review a hosting provider, I go beyond the sales page and run real tests. I focus on things that actually matter when you’re running a WordPress site.
Here are the main areas I looked into for InMotion Hosting:
- Ease of Use: I checked how simple it is to manage WordPress, domains, email, and backups through their dashboard.
- Performance: I ran speed tests, response time checks, and stress tests to measure how fast and reliable their servers are.
- Pricing: I compared their shared and VPS plans to see if they offer good value for what you get.
- Support: I tested live chat and email support at different times to see how fast and helpful the agents were.
- Security & Backups: I looked for features like SSL, daily backups, and malware protection to help keep your site safe.
Each section in this review will walk you through what I found, with screenshots and plain-English notes along the way.
How I Tested InMotion Hosting 🧪
To see how InMotion Hosting performs, I set up a live WordPress site and tested it like a real user would. No empty installations or shortcuts.
Here’s how I ran my tests:
- Live WordPress Site: I installed WordPress, added sample content, and used the default theme with plugins to simulate a real site.
- Speed Tests: I used Pingdom to check load times from multiple locations and Bitcatcha for global response times.
- Stress Testing: I used K6 by Grafana Labs to simulate up to 50 visitors hitting the site at once.
- Uptime Monitoring: I tracked uptime using Uptime Robot to see if the site stayed online during testing.
- Support Interactions: I chatted with their team through live chat and email with real questions to judge the speed and quality of replies.
All of this helps paint a full picture of what it’s like to host a WordPress site on InMotion.
Why You Can Trust WPBeginner 🧡
Why You Can Trust WPBeginner
I’ve personally tested dozens of hosting providers while helping WordPress users build and grow their websites. At WPBeginner, we’ve been reviewing web hosts since 2009, and we don’t rely on marketing claims alone.
Every review you see here is based on live testing, performance benchmarks, and direct experience using each provider. We set up real websites, ask real questions, and pay attention to things beginners care about most.
Our goal is to help you make confident decisions with clear, honest advice. For more on how we test and review products, see our editorial process.
With all that in mind, let’s take a closer look at what InMotion Hosting offers and how it performed in my real-world tests.
About InMotion Hosting
InMotion Hosting has been around since 2001 and is still independently owned. That’s pretty rare in a space where most big hosts are part of massive corporations.
They focus on high-performance hosting for small businesses, developers, and growing websites. With over 170,000 customers and data centers in the U.S. and Europe, they’ve built a reputation for speed, uptime, and helpful support.
InMotion offers a full range of services, including shared, VPS, and dedicated hosting, plus managed WordPress hosting. You also get 24/7 U.S.-based support, which I personally tested while working on this review.
The company places a strong emphasis on reliability and performance. But I wanted to see if that shows up in actual use, not just marketing copy. So I put them through the same tests I run for every host I review.
InMotion Hosting Pros and Cons
After testing InMotion Hosting, here’s what stood out to me — the things I liked and a few areas where there’s room to improve.
✅ What I Like
- Money-back guarantee up to 90 days: Most plans come with a generous refund window, including a full 90-day guarantee on long-term shared hosting. That’s much longer than what most hosts offer.
- Free site migration: Their team moved one of my test sites without any issues or downtime.
- Choice of data center: I could pick a server location closer to my audience, which helped with speed.
- Fast SSD storage: All plans use SSDs, which noticeably improved load times during testing.
- Free SSL and security tools: These were included on even the basic plans, which saved me extra setup work.
❌ What Could Be Better
- Phone verification required: This slowed down sign-up a bit, especially for international users.
- Monthly billing limitations: Lower-tier plans need a long-term commitment. Monthly options are limited and have a higher upfront cost.
- Not the cheapest: The features are solid, but if you’re on a tight budget, other hosts may offer better entry-level pricing.
InMotion Hosting Performance Tests
When it comes to choosing a hosting provider, performance is one of the biggest factors I look at. A slow or unreliable site can cost you visitors, conversions, and search rankings. So I put InMotion Hosting through a series of real-world tests to see how it holds up.
Here’s what I found after testing their servers for speed, response time, uptime, and their ability to handle traffic spikes.
Speed Test Results (GTmetrix)
I ran a GTmetrix test on a fresh WordPress installation using InMotion Hosting. The results were excellent. The site fully loaded in just 769 milliseconds, with an LCP (Largest Contentful Paint) of 558ms. There was no layout shift, and the site remained fully responsive during load.
This was without any caching or optimization plugins. If you added a CDN or performance tweaks, the site would likely be even faster.
Global Server Response Time
I used PageSpeedPlus to check how quickly InMotion’s servers respond from different parts of the world. Response times were strong in North America and decent across Europe. The best times came from Canada and Oregon, both with render times under 300ms.
If your audience is mostly in North America or Europe, then InMotion Hosting performs really well. International visitors may benefit from adding a CDN to improve loading times.
Stress Testing with K6
I ran a stress test using K6 by Grafana Labs. This simulated 50 virtual users hitting the site at the same time. InMotion handled the traffic without breaking a sweat.
There was one minor spike in response time, but the server held steady. The average response time during this test was just 19ms, which is excellent for shared hosting.
Uptime Monitoring
I monitored uptime for over three months during this review. The site experienced 100% uptime, except for a brief 10-minute outage. Overall uptime stayed above 99.99%, which matches InMotion’s claims.
For business websites or mission-critical pages, this kind of uptime gives you peace of mind that your site will stay available when it matters most.
Features and Ease of Use
InMotion Hosting offers a wide range of plans, but what stood out to me was how much they pack into their shared hosting tiers.
Even the entry-level plan came with SSD storage, a one-click WordPress installer, and built-in security tools — no need to pay extra or install third-party plugins just to get started.
The control panel was clean and familiar. I could manage domains, email accounts, backups, and software installations without having to dig through menus. Everything felt responsive and well-organized.
- One-click WordPress setup: I had WordPress installed and running in under a minute using Softaculous.
- Free SSL and security suite: SSL was enabled automatically, and I liked that malware protection was included by default.
- Daily backups: Backups ran on schedule and were easy to restore from the dashboard. I use Duplicator on all my websites for backups, but it’s good to know that an additional backup is available.
- UltraStack server configuration: This includes NGINX, Brotli compression, and server-level caching for better performance.
- Proactive resource scaling: You can upgrade to a VPS or dedicated plan at any time with no migration headaches.
I also appreciated the small touches, such as spam filtering, email tools, and support for multiple PHP versions. These made it easier to build and manage client sites without having to install extra software every time.
Overall, I found the hosting experience simple and smooth. If you’re moving from another host or building your first site, you’ll be able to find your way around quickly without needing tech support just to get started.
InMotion Hosting Plans and Features
InMotion Hosting offers a variety of plans to suit different needs, from beginners to high-traffic websites:
- Shared Hosting: A budget-friendly option for small websites, where multiple sites share server resources.
- WordPress Hosting: Optimized for WordPress with extra speed and security features.
- VPS Hosting: Provides more power and flexibility with cloud-based resource sharing.
- Dedicated Hosting: A full server for high-traffic sites, requiring self-management.
- Managed Hosting: Hands-off hosting where InMotion handles security, updates, and maintenance.
All plans include SSD storage, a 1-click WordPress installer, and free SSL. Users also get an easy-to-use control panel for managing their hosting account.
Shared Hosting Plans
These plans are best for personal blogs, small business websites, or anyone starting their first site.
You can host multiple websites on the Launch plan or higher, and each one gets the same SSD-backed performance.
| Plan | Websites | Storage | UltraStack Speed | Price |
|---|---|---|---|---|
| Core | 2 | 100 GB SSD | 6x | $2.29/mo |
| Launch | 25 | Unlimited NVMe SSD | 6x | $4.99/mo |
| Power | Unlimited | Unlimited NVMe SSD | 12x | $4.99/mo |
| Pro | Unlimited | Unlimited NVMe SSD | 20x | $12.99/mo |
Bonus Tip 💡: WPBeginner readers get up to 81% off InMotion Hosting with our exclusive deal. Just use our InMotion Hosting coupon to claim your discount automatically.
The Pro plan includes advanced caching and a dedicated IP, which are ideal for growing sites or small eCommerce stores.
Keep in mind that discounted prices only apply to the first term. Renewal rates are higher, so it’s worth choosing a longer plan upfront if your budget allows.
InMotion Hosting Support and Customer Service
Reliable support makes a huge difference, especially when something breaks and you’re not sure where to start.
I’ve dealt with plenty of hosts that left me waiting for hours or gave generic replies that didn’t help. So I paid close attention to InMotion’s support during this review.
InMotion offers 24/7 U.S.-based support through live chat, phone, and email tickets. I tested all three and was pleasantly surprised by how fast and knowledgeable their team was.
Live chat connected me with a real person in under a minute. I asked detailed questions about their backup system, upgrade paths, and security tools. Every response was clear and confident, no copy-paste fluff, just straight answers.
When I opened a support ticket with a technical question, I received a helpful reply within 15 minutes. That kind of turnaround is rare, especially for shared hosting providers.
If you’re new to hosting or just want peace of mind, InMotion’s support team makes it feel like someone’s got your back. It’s one of the main reasons I would recommend them for small business websites or any project that can’t afford downtime or delays.
Final Verdict: Should You Use InMotion Hosting?
After testing InMotion Hosting hands-on, I can confidently say they’ve earned their spot on our recommended list, especially for users who value speed, reliability, and responsive support.
They don’t try to be the cheapest host out there. But what you get in return is a steady, secure, and feature-packed experience that just works.
The custom UltraStack configuration, generous shared hosting limits, and up to a 90-day money-back guarantee give you room to grow without stress.
If you’re launching a business site, starting a blog, or need hosting that won’t leave you hanging at 2 a.m., InMotion is a solid pick. Their support team was one of the most helpful I’ve dealt with, and the performance results backed up their claims.
In short, if you want dependable WordPress hosting with genuine support behind it, InMotion Hosting is definitely worth considering.
InMotion Hosting Coupon
Bonus Tip 💡: WPBeginner readers get up to 81% off InMotion Hosting plans — plus a free domain and SSL included.
To claim your discount, just use our exclusive InMotion Hosting coupon. The deal will be applied automatically when you click below:
FAQs About InMotion Hosting
Is InMotion Hosting good?
Yes, InMotion Hosting is a reliable provider for WordPress websites. During my testing, their speed, uptime, and support stood out, especially for small businesses and blog sites. Their performance was consistent even during high-traffic tests.
Where are InMotion Hosting’s data centers located?
InMotion Hosting has data centers in Los Angeles (West Coast), Ashburn (East Coast), and Amsterdam (Europe). You can choose your preferred location during signup to improve performance based on your audience.
What uptime guarantee does InMotion Hosting offer?
They offer a 99.9% uptime guarantee. In my tests, I tracked over 99.99% uptime, with zero outages except for a single 10-minute window. That’s well above average for shared hosting.
How easy is it to upgrade your InMotion Hosting plan?
It’s really simple. I tested upgrades from shared to VPS hosting, and the process was quick, with no downtime. You can scale your plan at any time without needing to transfer your site elsewhere.
Does InMotion Hosting have a money-back guarantee?
Yes, they offer one of the longest guarantees around — up to 90 days on most annual shared hosting plans. For monthly plans, the window is shorter. Just note that refunds don’t cover add-ons or dedicated services.
Steve Mullen
It’s funny when you read these reviews. People either love IMH, or they’re frustrated by the company’s response to malicious attacks and DoS attacks. In the end, I think what happens is that if your site gets at all popular, you end up with problems at InMotion. I have had a couple of my clients host there, and I also have a hosting plan of my own that I use for developing websites. No one visits the sites on my hosting plan, as they’re under construction. As a result, my experience with that hosting account has been fine. However, each of my clients has been shut down, blocked, and generally hassled by InMotion. Instead of addressing what are clearly security problems on THEIR end, they push the problem back to the customer and make them take care of it. And, when you call them to ask why you’ve been suspended, they generally don’t even know because the suspension is automated. I have used a number of different hosts, and have never had the kinds of problems I’ve had with InMotion. Each of the clients I’ve had use them have ended up switching to another host because InMotion just isn’t worth the trouble.
John
You remind me of my experiences. I had a few WordPress sites on IMH that were corrupted to the point that IMH shut them down. Aside from my folders filling up with junk, I could not tell what happened.
Support offered no clear fixes and said I should buy some 3rd party product. I considered moving to one of their WordPress plans because they advertized better security, but sales told me that it really didn’t do much.
Marian Pena
I have to admit, I am impressed with InMotion itself as a hosting company. I’ve never had any issues with bad support or tech help. However, my biggest gripe goes to the sheer amount of brute force attacks that seemed aimed at InMotion and not specific domains. I’ve only been with InMotion for about 5 months now and prior to that I never had any issues with google telling visitors my site had malicious code, or the amount of resources being to highly used on the site itself. I’ve spent more time in the last month trying to fix issues that frankly were never an issue on my old host that I’m now questioning why I left that other host. I wish I could remember now why I left.. but I am seriously thinking about going back.
Ray
InMotion Support team is above the rest!
As I run my web design/development company I have had to deal with more then a dozen different hosting providers. I recently had to move multiple websites around the InMotion environment and update usernames/passwords. The live chat team was AMAZING – kind, respectful and knowledgable about what and how to get my questions accomplished.
InMotion has easily jumped to one of the top 3 companies I will start recommending for my client to host their websites with!
Martin Fabian
InMotion continues to provide excellent service: The representatives have been professional, knowledgeable, efficient, personable, and helpful — every time I’ve called. After checking out several potential hosts over a significant period of time, it looks like I’ve found the best one available for my needs.
Jacqueline H.
I’ve been with InMotion for about two years now. Initial setup was a little challenging for me, but their chat-help was so good, I was up and running in a pretty short time. Since then, I have updated my site regularly, and most times it is a breeze. Lately I have had issues with authorization (two occasions), but the chat help was AWESOME and got me running in a jiffy.
I am 100% satisfied with InMotion Hosting. The have done a great job for me!
Artur
I’m sure they are one of the best company in the hosting market, they are fast, clever, kind and provide the best support i’ve ever tried for every issue.
Stephen Milley
I have transferred from a previous host to Inmotion Hosting, including my domain name (i.e. DNS). Everyone has been helpful in the process of getting everything transferred. The staff was friendly. courteous, patient, and knowledgeable.
I recommend if you are going to transfer to this host, make sure you get your password, or key from your DNS. This would be located at the registration page of your domain name’s server, usually. This is what I discovered after transferring here.
In addition, if your host has CPanel, there is a backup feature located on the website of your host’s control panel. I would backup this to your local drive and sent it to Inmotion Hosting. This is the most highly recommended option, after doing research online and reading the sent documentation.
As you may tell, I have learned quite a bit between these last few days of switching! Thanks Inmotion Hosting
Pat
I see that is has been a while since anyone commented here, so perhaps it’s time for an update.
I have been with InMotion Hosting for more than six years, the past four years on their “Power” plan, but due to the past two months of hell with their tech support, I am looking for a new host for my WordPress site.
As others have noted, they are available 24/7, but whenever I’ve called, they’ve told me to submit an e-mail ticket. When I do that, I get a mostly cut-and-paste response referring me to online articles, some of which are out-of-date, some hard to follow, and some just plain wrong. So, for starters, I think they may be cutting back on tech support to save money, and it shows.
My issue was the same as another commenter, which had to do with the brute force attacks. I received a resource overage warning, and when I contacted them to figure out why, they refused to look into it unless I jumped through a bunch of hoops. For example, they suggested that I install a specific caching plug-in. I suspected right away that that wasn’t the problem — my usage stats showed a very clear pattern of what time of day the overage was happening, and it had nothing to do with when I work or get the most traffic. It took them TWO MONTHS to admit that I was right in the first place and that the problem was brute force attacks. To add insult to injury, a new article they referred me to recommended caching plug-in that I’d always had!
I’ve just had an exchange of several days with customer service. Their ultimate solution was for me to hire a developer, because they don’t monitor individual sites. That’s never what I asked for. I only wanted to know what was going on. With a couple of exceptions, their tech support e-mail responses didn’t address my specific questions, or they would take one of out of context and ignore the rest. So then I had to start taking up a bunch of time complaining about their responses, which of course got them very defensive and unwilling to find a real fix.
I hope I’ve left enough specifics here so that those reading can see I’m not a troll for the competition.
Walda Farmer
Technical support is a major issue with me, including the hours when it is available. I do not work on our website at “traditional” hours and sometimes need help at crazy times. At Inmotion Hosting, someone is always there – and they are cheerful even at 2:00 in the morning! I cannot say enough good about each and every tech I have worked with. They are always efficient, knowledgeable and know the best workaround. I have not been disappointed yet. Thanks again for being there and answering my questions no matter when I contact you!
Jessica Ward
The customer service provided by InMotion was very clear and helpful. I was told exactly what to do to fix my problem while having a tech rep on the line with me. Couldn’t have been easier. Thank you!
anca
Lance Z. was very helpful with all my inquiries and provided specific information for my questions. Thank you.
Jason Pietka
Hello InMotion Hosting,
I am just giving you some feedback on the awesome service I get everytime I call you guys. This is the best service I have ever had with a hosting company.
You guys deserve a huge pat on the back. The last person I talked to was Mark S. and he was very helpful and went out of his way to help me.
Thank you,
Laura
Just a quick note to let you know what great service I received from Jonathan W. today. He went above and beyond my expectations. I appreciate the great service.
Kate
I’m gonna have to go against the grain here. The customer service is OK, they are indeed available all day and night. It was GREAT while we were setting up our site. Since it’s been set up we’ve had nothing but trouble, and customer service is no help. The site has been down for hours every day because of one thing or another (first its “overcrowded servers” then its “server load time” then it’s a “malicious attack” and no one can ever tell us anything except “it will be back up soon”. No estimation of how long these down times will continue.
We’ll be leaving inmotion as soon as humanly possible – they’ve been terrible. Worse than GoDaddy, and I didn’t even think that was possible.
Chris
I have had a VPS account with inmotion for about 6 years now. I host about 9 client sites as well as 4 of my own. I have been very happy until the last ten days. A brute force attack has rendered all my WordPress site useless when it comes to admin. I told them yesterday I’m exporting everything and getting ready to move all my sites if they don’t get it fixed by this weekend. We’ll see what happens…
Editorial Staff
The brute force attack has been targeting a lot of sites and hosting providers (not just IMH).
Admin
Kate
I don’t buy that all of our problems were even related to the brute force attack. IMH ended up suspending our account because the TimThumb on our site was being targeted “40,000 times a day” and basically that because of this our site was a “security risk” for all the other sites on the server and that it would continue to be suspended and eventually would just be pulled down altogether. And yes, I’m aware that there were security issues with timthumb….a few YEARS ago. Both the theme author and the new host we contacted (one of those wordpress specific hosts) told me this was crap.
what it boils down to is that for whatever reason – server load, malicious attack, timthumb (one of the most common wordpress scripts there is) – IMH couldn’t handle our site. Instead of helping us fix the issue or god forbid, fixing it on their end – they chose to suspend the account and threatened us with cancelling it all together in the end.
Lame.
Kate
As a point of fact – our site’s traffic has more than tripled in mere months since we left inmotion. Never once…not even for a second…has it crashed. In conclusion: InMotion sucks.
Fatos
And where did you move from InMotion Hosting?
Raagavan
Kate,
Where did you move to? I’ve had a real bad experience with GoDaddy, and looking for alternatives. Please advise.
James
i agree completely. Yes they were available… to send you links to articles to tell you why it’s broken. Most of the time it was not actually broken and their claims that a site was not optimized were bullshtine. We actually ran the tests they were claiming on their own website, guess what? It wasn’t so hot. Go ahead and try it, see what you find.
They limit their shared accounts so much that it causes problems and issues. We tested this by cloning working WP sites that we had on other hosting services and then deploying them onto the inMotion Hosting account, guess what? Nothing but problems! The accounts are sooooo limited that it causes serious errors.
Why do they do this? So they can upsell you.
Not as bad as StopDaddy… I mean GoDaddy but it still sucked. (That’s a technical term)
Miriam Radakovich
I am curious as to why the comments on InMotion seem to be so “bunched”? The time stamps are clustered around a small number of dates (June 21 – 29, then nothing until July 18, then a few after that. Seems odd…and makes me a little suspicious that the comments were not entirely unsolicited and authentic. Just an observation. Thanks.
Editorial Staff
Nothing suspicious there. When we created this page, we tweeted out publicly asking our users to leave reviews about their favorite hosts. Then we did it once again. This page is not very easy to find, so when we tweeted about it… our users came and left comments. After that, none so far.
Admin
Leanne
I’ve used In Motion Hosting for several years now. Their customer service is wonderful! They have walked me through several things i didnt know how to do. Their online tutorials are also fabulous. I recommend them without hesitation!
Dave H
I switched to InMotion several months ago and I have to say that I like everything about it. I’ve tried just about every shared hosting service out there and had below average results. InMotion is by far the fastest and most reliable host to date. I was expecting ho hum like the others, but was most pleasantly surprised. Try it, you’ll like it!
Mindy
I’ve never experienced such great customer service. The online chat support is the easiest and most convenient support around! I love InMotion Hosting and never hesitate to ask for help from their fabulous customer support department.
Tracy Love-Silver
I am overjoyed with my experience with your online tech support and phone help line. Several months ago I signed up my husband’s firm for your service, bought a domain and designed the website, only to find out that our broker-dealer’s compliance wouldn’t allow us to use you. Very unhappily, I was forced to move that domain and start over again. It was YOUR tech support–NOT the new guy’s–that ultimately turned what could have been a nightmare (when you don’t know this stuff) into a bearable transaction.
Today, I signed up to transfer an existing website for my own company (not a financial services site) TO you guys, and again, your on-line support was great. Given that this technical stuff is something akin to water-boarding to me, you guys have definitely earned my gratitude on both ends of the process. I would be delighted to recommend you to anyone (that didn’t have to make the Securities Exchange happy!)
Andre
InMotionHosting is real quality, indeed.
They are what they say they are, but far more than that.
For anyone who needs their own website, I strongly recommend InMotionHosting, I really do. Get the package you need. And, when support is needed, they are there 24/7! Always helpful! My experience with them is that no questions are too stupid. Actually, my experience is that they are there, when you want things to work, and it will!
I can truly recommend InMotionHosting.
Kind regards,
André
Brett
In Motion Hosting’s tech support has always been super friendly and quick to respond to my chat requests. As a graphic designer serving as a webmaster, IMH’s tech support team has been an invaluable partner to our business’ online presence.
Gregg Hunter
About InMotion Hosting:
You guys provide something that seems to be rare today, GREAT customer and technical service!!!
I have contacted your tech support numerous time for assistance because I am a newbie to websites and hosting. Even though the problems I have encountered are because of my lack of knowledge, your techs have patiently walked me through what ever I’ve encounter with courtesy.
Your company demonstrates what it takes to be #1 in a very competitive business.
Keep up the good work!!!!
Gregg, “a customer for life” Thanks!
Nike Media Group
In Motion Hosting always goes the extra mile whether it’s related to customer support, billing or just to answer quick tech questions.
Two thumbs up on the entire (stellar) customer experience… this is one reason why we continue to choose In Motion Hosting!!
Carl Kangas
Before I chose a hosting company, I did some research. I googled; I read reviews; I asked questions. InMotion Hosting was not the cheapest hosting service, but was always in the top three. The most common comment I heard was that InMotion has good customer service. That’s the reason why I chose your company over all the others.
Well, I need to say that those comments have been proven time after time since I signed up with you guys. Keep up the good work and you will have a customer for life.
Thank you!
Alexander Waid
Support personnel are always very helpful and patient. They will always help me work through any Webpage issue, even if it has nothing to do with our hosting (we were having an issue with our Google mail accounts).
Daddyo
Thank you InMotion Hosting for your quick support of my questions about my technical issues. Nick W. was extremely helpful as well as several other phone technicians that I have spoke with and chatted with about my issues. I really love the quick service and being able to contact you 24/7. Thank you again.
Diljit
im using inmotion hosting services since last 2 years. Best customer service and excellent support. i always recommend their services to new clients!
Samantha
So far I am extremely happy with InMotion… I, being a relative novice, last year built my own website and started offering products online, part of my frustration though was never being able to get hold of customer/tech support with my old web host when I had issues, or questions… If I had have known I could have the kind of support and fast service I have so far experienced with InMotion, I may have saved myself countless hours of wasted energy and time, flailing around in the dark! Switched over last week and so far, all services have been performed quickly, and the staff correspondence has been amazing – I even had a tech help me with an issue I had which was not even web host related (possibly he could have told me that the issue I had was not part of the service) however he still helped me figure it out! Over and above service – just the way we all like it. Keep up the awesome work InMotion!
Sean Thomas
I had a chat with Terrence H with inMotion hosting. He had my server up in running in no time. Very fast!
Philippe
Contacting the support team is always fast and I like it. Now that I know and have my
credentials ready when I contact them, I get the tech support that I really need as an IT
person myself. Plus, they are always very friendly which adds to the good experience.
Great job guys and I will push more of my customers to your hostings services as I think your deserve it more than the ones I have already experienced in other places.
Thanks again and many kudos for your good work.
Simon Telling
Hi
Jus to say we use Wordpress for all our sites and we are curently hosted by InMotion Hosting in the US. We had a few issues moving one of our sites internally. I am so glad they offer Live chat support, we had a guy called Jason who assisted us when we could not figure out why our site was not working. I would highly recommend InMotion as a hosting company
Darren S.
Friendly, competant and helpful support. My problem was solved very quickly.
I’ve been with In Motion Hosting for some time now, and on occassions when I do have to contact support, I am reminded as to why I enjoy being a customer. I am extremely happy with the service and the support.
aydin
Inmotion actually has the most responsive tech support and customer service of any company I’ve dealt with.
Of all of the times I sit listening to music while waiting for a customer service representative, or block off a an hour to deal with some credit card quagmire, it is a lovely relief to have my hosting taken care of by inmotion.
I’ve hosted with inmotion for five years now, and every email I’ve ever sent has been replied to in under six hours, and many problems have been concisely/immediately dealt with by their live chat tech support.
As an information architect I deal intimately with many aspects of hosting, et al – for clients, students, myself – and every opportunity I have, I opt to go with or recommend inmotion.
Masieh Tarin
They were very helpful and a pleasure in setting up my email with Mac Mail. Thanks!
Stephen
I worked with your tech Matthew G today and he really took care of my issues and explained how to operate things really well. He helped me make my migration from MobileMe pretty painless. Thanks InMotionHosting!
Sean Thomas
I had an instant chat, and they were very quick to respond. Very good service. A+++++
Haris Abdul Rahman
your service is great , your attitude to answer our question is superb, i appretiate that you answerd my question which do not belong to your buinsness ( tehchincal)
you r doing good and hope to comeback to you for any future service required
Oren
I have used another web host for one year and then switched to InMotion. I am very happy at their very quick response to ALL of my questions. They are very knowledgable in what they do. I highly recommend them!
Bill
I moved my primary web site from GoDaddy to Inmotion Hosting expecting a more reliable hosting service. I did my homework and Inmotion Hosting had great reviews from a wide range of sources so that convinced me switch to them. At first things went well but months into the relationship I noticed repeated interruptions in service, slow loading, server down, etc. These problems were due to their server, Inmotion even confirmed that. Each time I called they fixed the problem quickly, but what disturbed me is that they didn’t know about the problem until I called. No business owner can or should have to monitor his web site to assure it’s up. After the latest problem I received a request to comment on my experience with their customer service. Well I was tempted to write a negative comment but instead emailed them asking one last time for help in resolving the repeated server problems that were causing my site to be down. That was on Friday so I waited all weekend and then 2 full business days before getting an email from them. What they said was there were other customers on the same server that were causing spikes in server use and that in turn caused the problem. Their suggested remedy was for me to try another of their servers in the hopes of eliminating the problem. First, it is not me causing the problems but I should make the move? How about moving the offenders to another server, or better yet require them to upgrade to a dedicated server or at least one with fewer subscribers and able to handle the load without disrupting the service of other customers that are not taxing the system. I replied via email my thoughts immediately after receiving their email. Another day has passed and no reply.
I fear that what has happened with Inmotion is the same thing that has happened with many other good companies, they have grown too big too fast and customers are not much more than numbers to them. I am getting more reliable service from sites I still have hosted at GoDaddy, sites that I pay less for hosting service. The site hosted at Inmotion is a primary source of revenue so when it’s down I’m losing money. It seems to me it would be so easy for them to stop the problems and provide reasonably reliable service, why they have chosen not to do so is bewildering to me.
Editorial Staff
Hello Bill,
We always love getting honest feedback from our users. Because not only it helps other users in making the right decision, but it also helps the hosting provider look into these issues. As we mentioned in our article about WordPress Hosting, this is one of the biggest downside of any shared hosting. Having ran a hosting company of our own in the past, we can totally understand both side’s perspective. If you have a few hundred “small” websites on a server, and suddenly one or few sites start taking up a lot of server resources, then it significantly effects the rest. It is the job of the web host to make sure things run smoothly. However, sometimes this gets relatively harder as your company grows. Also there are unexpected traffic spikes that cannot be taken in account for.
While we totally understand your concerns of “why should you have to move, when you are NOT violating anything”, perhaps it would be best to take them up on that offer. Often web hosts find a need to switch sites from one server to another. Chances are that you won’t see much of a downtime, and you also won’t have to do any maintenance. In most cases it is as simple as, their staff taking a zip of your site from one server and moving it to another. They leave your current site as-is until everything is fully done and working right. Then they pull the plug on the old one. Users are not affected in migrations of this sort because your site never goes down. Sometimes, companies do this without your permission. They will send a mass email informing everyone. Other times, they ask for your permission.
Once again, thanks for leaving your honest feedback. We totally appreciate your time. We have pinged our friends over at InMotion to take a look over at this issue.
Admin
George
Hi Bill –
I had the SAME exact experience, so I am very glad to hear I am not the only one. The downtime and response was awful from about Sept 2011 to May 2012. The summer of 2011 I switched from GoDaddy to InMotion b/c of GoDaddy politics and the great reviews of InMotion. However it is the biggest mistake I ever made. Since that switch my business traffice has gone way down. I never ever had this problem on GoDaddy with shared hosting so this was a shocker. My AdWords were getting clicks, but then it would take 30-60 seconds for the site to load and I’d never get someone on my site.
I still occasionally see the problem of very slow load time which is what brought me to Google “best Wordpress hosting companies” and your review.
Yours is the first review I have seen similar to my InMotion experience so had to reply.
Oh and the customer service being great I hardly find true at all. At GoDaddy a call gets answered right away. At InMotion I sometimes wait 5 minutes. Also the InMotion billing department kept making the same billing mistakes on my account several times. Not even an apology or simple ‘sorry’.
Overall I am very unsatisfied with InMotion. Switching hosting providers is a PITA else I would do it immediately and given my experience with InMotion I absolutely cannot recommend them.
George
Jerome
A customer service quality that every company should look up to and copy. Obviously values their customers
Chris
In motion has proven to be a solid service and even further accented by second-to-none customer service and support!!!
alan
Excellent customer support. Have used it on a number of occasions to sort out problems which were not of their doing but hindered my performance accessing my sites information. The nice part of this was that the support crew is state side which meant a lot to me. Much appreciated and have been with inmotion for nearly 5 years now.
Alexandra Fiona Dixon
Called yesterday because I wanted to password protect a directory on my web site. I did not have to wait at all and the guy who helped me (can’t remember his name!) was fabulous. He figured out everything I needed to do, although it took a couple of passes through because some sort of nerdy “permissions” on his end needed to be reset with a script.
I ended the call feeling confident that if I ever need help even in the middle of the night, I can pick up the phone and resolve my problem quickly. He also explained stuff as he was going along, and gave me a mini tour of the customer interface, so that next time I will be able to log on faster and get to the section I need and perhaps resolve any issues for myself.
Alexandra Fiona Dixon
PS I switched to InMotionHosting a few years ago after being with a couple of other hosts. My last host was Media3.net and while they were great in the beginning, after a couple of years they apparently got so big they couldn’t keep up with the demand for tech support, so I was never able to call and speak to anybody. I’d have to leave a message or call back. Plus, their monthly rates for hosting were way higher than InMotionHosting. I did a lot of research before selecting IMH, asked friends on FB, etc, and I am very happy with the choice I made!
Corky M.
Tech support is by far the best I have experienced. Over the past 10 years I have been with three of the other “popular” hosts and never got the hands on, super fast support like I get from In-Motion. Very very happy with my choice and all of my client’s sites I host on IM are happy with their uptime and speed.
Jean
As a first time user. I am very impressed by the prompt and accurate problem solving services conducted by the technical support team. Five stars!
Bill
We had a great experience setting up our first website. InMotion made it completely painless. Tech assistance — nonpareil.
John
My tech problems were quickly resolved and I appreciate the high quality customer service I received. Thanks!
Mike Juby
I appreciate the quick response and the friendly customer service.
Teresa
Great service as usual.
Don Chambers
Your tech folk delivered fast and friendly and accurate problem solving.
Thank you
Ron Bodsford
I can’t say enough good things about the support that I have received. Everyone at InMotion is FANTASTIC. I am so glad the we found InMotion Web Hosting. Thanks to all at InMotion!!!