I’ve reviewed dozens of web hosting providers, but ScalaHosting caught my attention because of their strong focus on managed cloud VPS — it’s clearly their pride and joy, and after testing, I can see why.
At first, I didn’t expect much. But after setting up a live WordPress site on their platform and running a full round of tests, I realized ScalaHosting has a lot going for it, especially if you want the power of VPS without the technical headaches.
In this review, I’ll walk you through what I tested, what worked well, where they still need to improve, and who I think ScalaHosting is best suited for.
If you’re looking for fast, secure VPS hosting with excellent support, this might be one of the better-kept secrets out there.
My Verdict on ScalaHosting
After running speed tests and stress tests and comparing plan features side by side with other VPS providers, I can confidently say ScalaHosting delivers outstanding value, especially if you’re moving up from shared hosting or want a faster, more secure WordPress experience.
It’s not the cheapest option, and the UI still feels a little clunky in places. But you get excellent performance, daily backups, free migrations, and a support team that responds fast, even at 2 a.m.
If you’re looking for a no-fuss VPS host with real firepower and solid support, ScalaHosting deserves a serious look.
| ⭐ Rating: | 4.5 out of 5 |
| 📈 Best For: | Small businesses, agencies, and bloggers upgrading from shared hosting |
| 🔥 What Stands Out: | Custom control panel, lightning-fast support, powerful VPS features |
| 💡 Pro Tip: | You can start with managed VPS at just $12.71/month and get a free domain, backups, and SSL |
If you’re curious how I came to these conclusions, here’s a look at our review process and why so many readers trust our hosting recommendations:
How I Reviewed ScalaHosting? ✅
To give you a complete picture of what ScalaHosting offers, I looked beyond just the marketing claims and explored how it actually performs in real-world use.
Here are the key areas I focused on:
- Ease of Use: I checked how beginner-friendly the dashboard and control panel are, especially for users moving from shared to VPS hosting.
- Performance & Security: To evaluate server speed and reliability, I ran speed tests, stress tests, and uptime monitoring. I also examined security tools like SShield and backup systems.
- Pricing: I broke down ScalaHosting’s managed VPS and shared hosting plans, renewal costs, and freebies to see if you’re really getting value for your money.
- Support Options: I tested live chat, ticket support, and the help center to find out how responsive and helpful the support team is to different issues.
Each section in this review will walk you through what I found in plain English, with screenshots and data where needed.
How did I test ScalaHosting? 🧪
At WPBeginner, we run every hosting provider through a consistent and thorough testing process to help our readers make informed decisions.
Here’s how I tested ScalaHosting:
Live WordPress Site Setup: I signed up for ScalaHosting’s managed VPS plan and installed WordPress with demo content, images, and plugins to simulate a real website.
Speed Testing with GTmetrix: I used GTmetrix to analyze load times and front-end performance for desktop and mobile users.
Global Server Response Time: I used PageSpeedPlus to measure global server response time and regional latency.
Stress Testing with K6: I simulated up to 50 concurrent virtual users to see how the server holds up under heavy traffic and spikes in load.
Uptime Monitoring: I ran 24/7 monitoring during the testing window to check for any downtime incidents or performance drops.
Support Evaluation: I interacted with ScalaHosting’s support teams across billing, sales, and technical queries to assess response times and helpfulness.
This hands-on testing allowed me to evaluate each host objectively and show you what to expect before you sign up.
Why Trust WPBeginner? 🧡
Why You Can Trust WPBeginner
At WPBeginner, we’ve tested and reviewed dozens of web hosting providers over the past 16+ years. Our goal has always been to help users make informed decisions based on real-world performance, not just marketing claims.
Every hosting review we publish is backed by hands-on testing and years of experience running high-traffic WordPress websites. We’ve worked with beginners, businesses, and developers, so we know what actually matters when choosing a host. For more details, see our editorial process.
This ScalaHosting review is based on our experience, comprehensive tests, complete with performance benchmarks, and direct interactions with their support team.
🔍 With that out of the way, let’s zoom in on ScalaHosting and see what makes it stand out.
About ScalaHosting
ScalaHosting has been around since 2007. They offer different hosting solutions, including shared, managed VPS, and cloud hosting plans.
What caught my attention early on was their in-house technology. While most VPS providers stick with third-party tools like cPanel, ScalaHosting built their own platform from the ground up.
SPanel (their custom dashboard), SShield (their security suite), and in-house email protection are all unique to ScalaHosting. That kind of full-stack control tends to mean better performance, tighter security, and faster support.
They offer shared and reseller hosting too, but it’s clear that their real innovation and engineering effort is poured into their cloud VPS infrastructure. That’s where ScalaHosting stands out.
In the rest of this review, I’ll put ScalaHosting to the test and share our real-world results, including speed, support, and whether the features are worth the price.
ScalaHosting Pros and Cons
After testing ScalaHosting’s managed VPS plans, here’s a quick overview of what stood out — both the good and the not-so-great parts.
✅ What We Like
- Custom control panel (SPanel): Built in-house, faster than cPanel, and packed with VPS features.
- SShield security: Blocks threats automatically and monitors traffic in real time.
- Free daily backups: Offsite backups are included even on the entry-level VPS plan.
- Lightning-fast live chat: I consistently got responses in under 30 seconds, even late at night.
- Free migrations + domain + SSL: Easy to switch without added cost or technical hurdles.
❌ What We Don’t Like
- UI can feel clunky: SPanel is powerful, but parts of the interface feel a bit outdated.
- Higher renewal rates: The first-term discounts are great, but full-price renewals add up fast.
- Limited native server locations: ScalaHosting has three of its own data centers. You’ll need AWS or DigitalOcean integration for wider reach.
ScalaHosting Performance Tests
Performance is one of the biggest reasons I recommend (or don’t recommend) a web host. So I ran four key tests on ScalaHosting: speed, server response time, stress testing, and uptime monitoring.
Speed Test Results
I tested a fresh WordPress site on ScalaHosting using GTmetrix. The results were impressive—fully loaded in 1.0 seconds, with a Largest Contentful Paint (LCP) of just 492ms.
This was without me optimizing anything. You could save even more time off that load speed with a CDN and some fine-tuning.
Server Response Time
Next, I ran server response tests using PageSpeedPlus. ScalaHosting’s performance was excellent across the board.
Canada responded in just 195ms, with the U.S. and Europe staying comfortably under 500ms. Even visitors from Tokyo and São Paulo would see decent speeds without a CDN.
Stress Testing (K6 by Grafana Labs)
To simulate real-world traffic spikes, I used K6 to send up to 50 virtual users hitting the site at once. The results held steady with an average response time of just 457ms.
There were no failed requests or server slowdowns, which shows ScalaHosting’s cloud VPS setup can handle serious load, even without a CDN or caching plugin.
Uptime Monitoring
I also tracked uptime over several days and found no outages during the entire test period. That’s 100% uptime—exactly what you want from a mission-critical host.
ScalaHosting promises a 99.9% uptime guarantee, but my experience so far has been even better.
Features and Ease of Use
Most VPS hosts stick you with cPanel, but ScalaHosting takes a different approach. They’ve built their own custom dashboard called SPanel. It’s faster, cleaner, and easier to use compared to traditional control panels.
When I tested it, I could manage everything in one place. Websites, domains, email accounts, databases, and backups were all easy to access and quick to use. There was no extra clutter or confusing menus.
- One-click WordPress installer: Softaculous is built in, so launching a new site took me less than a minute.
- Automated daily backups: My VPS was backed up offsite every day without any setup, which is something many hosts charge extra for.
- Free website migration: I asked them to move an existing WordPress site. Their team handled it quickly, and there was no downtime.
- SShield Security: ScalaHosting’s built-in protection blocked threats in real time and even notified me when something looked suspicious.
- Email Protection: Their custom mail filtering helped keep my inbox clean without needing third-party tools.
- SPanel vs. cPanel: I didn’t miss cPanel at all. SPanel gave me more control and used fewer server resources. It’s also free, which saves money over time.
If you’re switching from shared hosting or just want more control, SPanel makes it easy to manage your site without a steep learning curve.
ScalaHosting Plans and Pricing
ScalaHosting offers two types of plans I looked into closely: Managed Cloud VPS and Shared WordPress Hosting. ScalaHosting really invests its energy in the cloud plans, but the shared plans might work if you’re on a tight budget and don’t need root access.
All plans come with free SSL, automatic daily backups, SShield protection, and the SPanel control panel. As a nice bonus, you also get a free domain for the first year.
Managed Cloud VPS Hosting
Here’s a breakdown of the managed cloud VPS hosting plans. These are best for business sites, agencies, and anyone serious about performance and control. Pricing is based on a 3-year commitment.
| Plan | CPU | RAM | Storage | Bandwidth | Price (3-Year Term) |
|---|---|---|---|---|---|
| Entry Cloud | 2 Cores | 2 GB | 50 GB NVMe | Unmetered | $12.71/month |
| Premium Cloud | 2 Cores | 4 GB | 50 GB NVMe | Unmetered | $25.46/month |
| Business Cloud | 4 Cores | 8 GB | 100 GB NVMe | Unmetered | $38.21/month |
| Enterprise Cloud | 8 Cores | 16 GB | 150 GB NVMe | Unmetered | $59.46/month |
Any of these VPS plans allows you to host unlimited websites and comes with a 30-day money-back guarantee. The upgrade process is pretty smooth if you ever need more resources.
Shared WordPress Hosting
ScalaHosting also offers shared hosting plans, but they come with fixed storage limits. I think they’re best suited for small personal projects or starter sites.
Here’s how they compare:
| Plan | Websites | Storage | Bandwidth | Extras | Price /mo |
|---|---|---|---|---|---|
| Mini | 1 | 10 GB NVMe | Unmetered | Free SSL, Backups | $2.95 |
| Start | Unlimited | 50 GB NVMe | Unmetered | Unlimited Email | $5.95 |
| Advanced | Unlimited | 100 GB NVMe | Unmetered | Priority Support | $9.95 |
| Entry Cloud | Unlimited | 50 GB+ NVMe | Unmetered | Dedicated IP | $14.95 |
Bonus Tip 💡: WPBeginner readers get up to 81% off with our exclusive deal. Don’t forget to use our ScalaHosting coupon to save more.
Keep in mind that renewal prices are higher. ScalaHosting’s discount is only for the first term, so factor that into your long-term budget.
ScalaHosting Customer Support Experience
Good support can make or break your hosting experience. I’ve used providers that took hours to respond and others that left me hanging with canned replies. So, while testing their plans, I paid close attention to ScalaHosting’s support quality.
They claim an average 30-second live chat response time, and surprisingly, they stuck to it. Every time I contacted support, I got a real human almost instantly.
No chatbot runaround, no waiting in a queue wondering if someone would ever show up.
The agents I spoke with were helpful and technical. I asked questions about their backup system, server locations, and the best upgrade path from shared hosting to VPS, and every answer came quickly and confidently.
If you prefer email, they also have a ticket system with an average first reply time of 15 minutes. I tested that, too, and my replies came in under 10 minutes each time.
From my experience, this level of responsiveness is rare, especially for a provider that isn’t part of a huge corporation. It’s a big reason why I’d recommend them to someone running a business site or anything that can’t afford to go offline without answers.
Final Verdict: Should You Use ScalaHosting?
I didn’t expect to enjoy using ScalaHosting as much as I did, but their focus on cloud VPS really won me over.
They’re not trying to be everything for everyone. Instead, they’ve doubled down on fast, secure, and scalable VPS hosting, and it shows. The performance of their servers was incredible, even under traffic spikes.
Unlike some other cloud hosting providers, ScalaHosting offers a beginner-friendly managed VPS cloud hosting experience. I really enjoyed using the custom control panel, built-in security tools, and interacting with their responsive support team.
I recommend ScalaHosting for small businesses, agencies, or developers who need more performance and flexibility than shared hosting offers.
Just be prepared for the higher renewal rates and fewer native server locations. If those aren’t deal-breakers, you’ll likely be very happy with what ScalaHosting delivers.
Overall, it’s a strong contender in the managed VPS space—and a great fit for WordPress users who’ve outgrown shared hosting and want more control without the headaches.
Here is a quick summary of my ScalaHosting review:
| ScalaHosting Review Summary | |
|---|---|
| Performance grade | A+ |
| Average load time | 1.04 s |
| Average response time | 120.4 ms |
| Free domain | Yes |
| Free SSL | Yes |
| 1-click WordPress | Yes |
| Support | Live Chat / Knowledge base |
| Start with ScalaHosting | |
FAQs About ScalaHosting
Is ScalaHosting good?
Yes, ScalaHosting is a reliable VPS hosting provider for WordPress websites. We’ve used them for various projects, and their performance and security stand out. Their cloud VPS hosting is fast, secure, and scalable, making it a great choice for anyone from small businesses to larger enterprises.
Where are ScalaHosting servers?
ScalaHosting operates multiple data centers worldwide. They have facilities in Dallas, Texas (USA), Sofia (Bulgaria), and Bucharest (Romania). Additionally, they partner with DigitalOcean and AWS, allowing them to provide hosting services on servers located around the globe.
What is the uptime guarantee for ScalaHosting?
ScalaHosting offers a 99.9% uptime guarantee for its VPS hosting services. This means they commit to keeping your website online and accessible almost all the time. While no service can guarantee 100% uptime, their track record and reliable infrastructure ensure high availability.
How easy is it to scale my VPS plan with ScalaHosting?
Scaling your VPS plan with ScalaHosting is very easy. You can upgrade or downgrade your plan with just a click. This flexibility is great for growing businesses or changing needs, and we’ve found it to be a smooth process every time we needed it.
Ready to get your online business up and running? Check out ScalaHosting’s managed cloud VPS hosting now, and get a discount by using our ScalaHosting coupon.
Tomoka Uno
Support was very patient with me and walked me through what needed to be done to get my site working again. Scalahosting is the absolute best in not only support, but hosting as well. I’ve been extremely happy with them throughout my many years.
Jamie Rudduck
Scalahosting is one of the best hosting company I dealt with as far as services, SPanel control panel and support. Thank you.
Beau Deeming
Super helpful, courteous, and attentive. Took care of my requests and got my site transferred very quickly.
Samuel Dias
Great customer service. Whenever I had issues with my site, their customer service would guide me through the issues really patiently (my IT skills are limited). Just for that, it deserves a 5 star.
Liam Edman
I had to resort to tech support this past week and everyone has been so helpful! I am stoked how amazing the customer service is here in Scalahosting. Quick reply, guided me every step of the way and very patiently. I appreciate this so much!
Ashton Edmund la Touche
Wow!!! The online support here is a-ma-zing. I just can’t get better than this!! Thank you Scalahosting for hiring and training the right people! Well done!
Natasha Barraclough
As always – Scalahosting Support to my rescue!! They figured out my problem SO quickly! They are truly supportive, thanks!!
Isabela Cunha
Excellent service, SPanel and assistance! I really appreciate all of their patience and help.
Madeline Speckman
Once again I received excellent support above and beyond what I expected. I have been with Scalahosting for 5 years and the help and support that I received is way better than that offered by my previous hosting sites.
Honore De La Ronde
I have never been let down by Scalahosting Support. They are responsive and efficient in solving a problem. They make your problem seem like it is the most important thing that needs a solution…and, always seem to have that solution at hand.
Tsunehiko Akiyama
I made a mistake accepting a promotion and paid for a second account. The staff was great explaining what had happened and offered to give me a refund on the account I had mistakenly bought. Scalahosting has the best support team.
Martim Barros
Super friendly, super helpful and the issue gets resolved every single time. And service always does way more than I would expect, so they actually stay with you till it’s done and not just point you to some resources. Best customer service I have ever had, and consistently over several years. Really impressed!
Finlay Charlton
Scalahosting team was really supportive and helped to fix my problem really quickly! Thank you very much!
Eros Ricci
They have a good knowledge base and an amazing support team. Every time I had a technical issue, I got great chat support within seconds. Even if they cannot solve it right away, they make sure that they follow up until the issue is solved.
Alvisa Marcelo
Excellent support experience from a very knowledgeable support team member. And their pricing policy is simple and flexible and there are no hidden fees. Like them.
Elvira Bergman
I recommend Scalahosting to a number of customers as their services are quality with high uptime and user-friendly SPanel. It is very easy to use but also the support is fantastic. Highly recommend.
Mette Olsen
Excellent and prompt customer service. Webmaster-friendly control panel – SPanel. Site hosting is superfast. Prices are competitive. Highly recommended.
Igor Oliveira
Great service. Easy access and able to get things done at their Live Chat!
Julian Lima
I decided to use Scalahosting because of their customer service, user-friendly SPanel and good reviews. Now, three years in I decided to renew for another three because they have been great.
Sam Manders
It’s a great hosting provider with lots of tools – had SPanel control panel which was my main interest. Customer support is fast and easy too.
Matilda Murray
Awesome place. Convenient and reliable service can be got from Scalahosting + their user-friendly control panel – SPanel. Support is second to none.
Grace Summers
Scalahosting is by far my favorite hosting platform. The reliability and ease of use are great, but the reason is mainly because the technical help is so consistently amazing. Thank you for your expertise, and quick patient solution!
Lucinda Beardsmore
Always get a clear and positive experience when dealing with the tech’s at Scalahosting.
Ruby Badcoe
Always get a clear and positive experience when dealing with the tech’s at Scalahosting.
Nicolash Lima
I appreciate the support received and also suggestions regarding plugins for my website. I have a web developer that checked the backend and made suggestions that would save me money, if I did the work, and sure enough, I gained knowledge and saved money. Thanks!
Lasse Ravn
Professional and polite. Real help. I really like the support today, one person that understand my questions, give the right indications and extremely polite and professional.
Oskar Paulsen
Absolutely incredible hosting services with webmaster-friendly control panel – SPanel. Their support team is second to none. They solve your technical issues seamlessly and quickly!
Lelia Li Fonti
Support was quickly able to resolve my issues on a weekend. Plans are full of useful for me resources + high uptime. Recommend.
Willis Adams
Scalahosting is my hosting of choice. I like their support, extremely knowledgeable and always wants to help no matter how small the issue. I use them as my host and I also advise people to do the same.
Sharlene van Halem
I was in a tough situation with managing a renewal and Scalahosting was very helpful in guiding me to a solution. Thanks very much to the helpful and considerate customer service representative.
Frederick Duncan
Scalahosting is the best in the field. Their hosting plans are flawless. And more than anything, nothing beats their customer service. They are the nicest people of all.
Bjorn Dybvik
Online technical support is a great group, fast response and trustworthy..
They provided me with a lot of services and explanations.. And their SPanel is second to none.
Clara Oliveira
I’m so glad to be your client of Scalahosting company, what an awesome support they have. And moreover their SPanel is beyond praise. All works well for me.
Pinto Oliveira
I had a great experience with Scalahosting’s support team (as always). They were able to solve my issue quickly and the resolution was seamless. I am very satisfied with the service provided by their support team since Day One. I also like that they are available 24/7. Thank you.
Vinicius Goncalves
Scalahosting is a fast and reliable hosting company. Whether it’s for a blog or a business website, they have all types of hosting solutions – fits the budget. Plus, customer service support is truly amazing. They are available 24/7.
Eleanor Holloway
It was really a pleasant experience. I am totally pleased with their server speed and accuracy of the person. Job well done! And their control panel – SPanel is very usable.
Sara Brewer
I am very impressed with the support service, SPanel control panel and the speed of the responses and the detailed explanation provided by this company.
Fumitake Ooshima
Great support. Very fast and very knowledgeable. Helpful beyond words. Reduced my stress levels immediately. SPanel is quite customizable and has a nice navigation.
Livia Ribeiro
It is always an incredible experience, not only because of the customer service level provided but also because you really feel well supported.
Mark Mackay
Experience was excellent, clean, handled! Their control panel – SPanel – is simple to use and their pricing policy is right for me. Servers are as solid as a rock.
Arina Risseeuw
I am very satisfied with Scalahosting’s service and use it. Consultation is also very quick and accurate. I recommend them to people around me.
Abigail Percival
I really like their support team, they are 24/7 avalilable.
Their control panel SPanel is the best one which I have ever used.
Pricing policy is simple and straightforward.
Nicholas Harding
Just did my purchase and must share my customer service experience with Scalahosting which is awesome, fast, professional and always there! I was connected to customer support agent who was incredible and always trying to help and even more! 5 from 5!!!
Thanks a lot for this amazing customer service experience and user-friendly control panel SPanel!
Yasmin Pinto
Thanks for a great hosting service, you are the best and most reliable as always.
SPanel is usable and has a comfortable navigation. Prices are also modest.
Recommend.
Spencer Brophy
Their technicians solved my problem very quickly and got my site back up and running before I could even check it. I always get great, friendly and professional service from the their Tech Support Team! It’s really a pleasure dealing with them and I am very happy I chose your service over the competitors! I recommend it to all my colleagues.
Crescent Barteaux
I can’t thank Scalahosting enough for their great service. From technical questions, to even budgetary concerns, they just seem to know how to solve everything. And the best part is, they do everything for you! Definitely a first-class level service.
Robina Henkes
Great service provider Scalahosting is! I love their customer service and SPanel. And their pricing policy is simple and flexible.
Zara Schofield
It’s good as expected, this is my second account under Scalahosting company and the support is still in the best level + webmaster-friendly SPanel.
Flynn McGahey
Scalahosting are amazing. The customer service is insane. You can always reach them in seconds and they solve all your problems in a matter of minutes.
Lilly Colton
It was really awesome chatting with them. The staff is quite knowledgeable and provide accurate help. No asking to buy stuff, always providing some good solution. And their SPanel is web-master-friendly and usable.