I have used SiteGround for more than a decade, and WPBeginner itself runs on SiteGround’s cloud platform. That gives me a behind-the-scenes look at how their servers handle real traffic, which no throwaway test site can match.
In July 2026, I tested SiteGround the same way I tested 14 other WordPress hosting companies, with an identical WordPress site on a custom domain, the same tools, and the same checklist.
This SiteGround review will show you the real numbers from my rigorous speed test using industry-standard benchmarking tools.
Quick Answer – Is SiteGround Worth It?
Yes, SiteGround is worth it if you want a host where a real human answers the phone at any hour. It scored 75 out of 100 on our WPBeginner Score, which places it 4th out of our 7 recommended hosts.
In our hosting speed test, SiteGround showed content in 608 ms, faster than the 659 ms median of the popular hosts we tested. It is also one of the few budget hosts we tested that includes 24/7 phone support on every plan.
Their StartUp plan costs $2.99 per month for the first year. It offers a balance of affordability, high-performance, and beginner-friendly tools to build your website.
SiteGround at a Glance
| SiteGround Test Summary (July 2026) | |
|---|---|
| WPBeginner Score | 75 / 100 |
| Speed (LCP) | 608 ms |
| Global response time | 369 ms average across 6 regions |
| Uptime | 99.96% over a 30-day monitoring window |
| Pricing | From $2.99/mo with our link, renews at $17.99/mo |
| Support | 24/7 live chat, phone, and tickets on every plan |
| Best for | Site owners who want the most complete support |
You can see how SiteGround ranks against all the hosts I tested in our best WordPress hosting comparison, which uses the same data as this review.
About SiteGround
SiteGround started in Sofia, Bulgaria in 2004 and now hosts more than 3 million domains with a team of over 500 people. Its hosting runs on Google Cloud infrastructure with 11 data centers across North America, Europe, Asia, and Australia.
We host WPBeginner and several of our partner sites on SiteGround’s enterprise cloud platform. Even so, I did not let our own history with the company influence this review, and the verdict below comes from what my hosting speed test actually measured.
Pros and Cons of SiteGround
Pros
- The most complete support of the budget hosts we tested – 24/7 chat, phone, and tickets on every plan
- Runs on the Google Cloud platform with built-in caching and the Speed Optimizer plugin
- Daily backups on every plan, with up to 30 copies kept – the deepest backup retention of the hosts we tested
- Free domain for the first year, free CDN, free SSL, and email hosting on all plans
- 608 ms LCP in our speed test, faster than the 659 ms median of the hosts we tested
- Proven on real websites – WPBeginner and several of our partner sites run on SiteGround’s cloud platform
Cons
- The steepest renewal jump of our budget picks – the $2.99 intro price rises to $17.99 per month after the first term
- The entry StartUp plan covers 1 website, 10 GB of storage, and around 10,000 visits a month
- Slower under sustained load than the fastest hosts we tested – a 129 ms P95, where Hostinger held 21 ms
- Staging and Ultrafast PHP start on the GrowBig plan, not on StartUp
How I Tested SiteGround (Methodology)
I used the same testing protocol for every hosting company in our comparison. I set up an identical WordPress site with a default theme and test content, including images, on a custom domain.
Then I ran the same four tests – GTmetrix for speed and LCP, k6 for stress with 50 virtual users at the same time, a response-time test from 6 global regions, and 30 days of UptimeRobot monitoring.
Those four tests make up the performance side of the WPBeginner Score, which counts for 80% of the total. Each test carries a set weight, so no single lucky number can carry a host.
The other 20% of the score comes from value. For that part I look at what the plan really costs and gives you in return, including the intro price, the renewal price, how many sites and how much storage you get, the plan limits, and the quality of support.
SiteGround’s 75 is an honest number. It reflects good speed and response results, a weaker number under sustained load, and a value grade that the renewal price holds down.
The full methodology, the exact weights, and every host’s raw numbers are in our best WordPress hosting guide.
SiteGround Performance Test Results
Below you can find my full SiteGround speed test results.
Speed Test – 608 ms LCP
Largest Contentful Paint (LCP) measures how quickly the main content of a page appears. It is the speed number Google’s Core Web Vitals care about most.
My SiteGround test site showed an LCP of 608 ms, and the full page loaded in 1.1 seconds.
That is a strong result for a shared plan. The median LCP of the popular hosts I tested was 659 ms, so SiteGround came in ahead of the pack.
The fastest hosting company in our tests, Levamo, loaded in 358 ms. So SiteGround is not the speed champion, but it is comfortably in the faster half of our data.
Server Response Time – 369 ms Global Average
Speed test tools load the whole page with images included, but that’s only one part of the performance. To see raw server speed, I also measured time to first byte (TTFB) from data centers in 6 regions around the world.
SiteGround averaged 369 ms across the 6 regions.
Response times were good in North America and Europe. South America and Japan were slightly slower, which is normal when the test site sits far from those regions.
If your audience is global, then turn on SiteGround’s included CDN. It serves your content from locations closer to your visitors and closes most of that gap.
Stress Test – 129 ms P95 With 50 Virtual Users
To see how a host behaves under a traffic spike, I sent 50 virtual users to the test site with k6 by Grafana Labs and recorded the P95 response time.
SiteGround’s response time fluctuated a bit during the test, but it did not fail a single request and held a P95 response time of 129 ms.
A 129 ms P95 means the site stayed fast for visitors even during the spike, and zero failed requests is the result that matters most for a real site.
At the same time, the fastest hosts we tested held lower numbers under the same load, and Hostinger recorded a 21 ms P95. If sustained heavy traffic is your main concern, the comparison table below shows how the similarly priced hosts stack up.
Uptime – 99.96% Over 30 Days
I monitored the SiteGround test site with UptimeRobot, checking every 5 minutes. Over the 30-day window, it recorded 99.96% uptime with one incident of 15 minutes.
Most hosting companies promise 99.9% uptime, and SiteGround stayed above that promise in our window. One 15-minute issue in a month is a small miss, but I would rather show you the exact number than round it up.
Our own longer track record backs this up. WPBeginner has run on SiteGround’s cloud platform for years, and reliability has never been the reason we thought about leaving.
How SiteGround Compares to Other Hosts We Tested
The speed test numbers on their own do not give you the full picture. Here is how SiteGround performed compared to other similarly priced hosts from our comparison, all tested with the identical setup.
| Host | LCP | Global response | Uptime | Intro / renewal | WPBeginner Score |
|---|---|---|---|---|---|
| SiteGround | 608 ms | 369 ms | 99.96% | $2.99 / $17.99 | 75 / 100 |
| Hostinger | 659 ms | 227 ms | 100% | $2.69 / $10.99 | 88 / 100 |
| Bluehost | 933 ms | 599 ms | 100% | $2.99 / $9.99 | 69 / 100 |
| DreamHost | 986 ms | 658 ms | 100% | $1.99 / $7.99 | 64 / 100 |
The WPBeginner Score weighs performance at 80% and value at 20%. SiteGround’s 75 reflects exactly what you see above. It beats Bluehost and DreamHost on every speed metric, while its renewal price and entry limits keep the value side of the score down.
To see the full rankings, and the raw data for every host we tested, check out our best WordPress hosting guide.
SiteGround’s Infrastructure and Technology
Most other SiteGround reviews skip what’s under the hood of their platform, and I believe it’s worth highlighting.
Google Cloud platform – SiteGround runs on the Google Cloud network with distributed SSD storage. That is the same class of infrastructure many expensive managed hosts use, and it is part of why our speed numbers came in ahead of the median.
Server stack – each account runs in its own Linux container with a mix of Apache and NGINX on top, so a problem on one account stays isolated from everyone else. An in-house system checks server status every half second, and human engineers watch the infrastructure around the clock.
Caching – every plan gets all three levels of SiteGround’s SuperCacher. It caches static files and dynamic pages out of the box, and you can switch on Memcached for database queries.
Their free Speed Optimizer plugin controls caching, image optimization, and lazy loading inside WordPress. The servers also run Brotli compression, which produces files up to 20% smaller than gzip.
PHP and databases – SiteGround manages your PHP version for you and updates it automatically once a new release is stable. Its custom MySQL setup is tuned for busy sites, and GrowBig and higher add SiteGround’s Ultrafast PHP, which they say cuts time to first byte by up to 30%.
Data centers – SiteGround has 11 data centers across North America, Europe, Asia, and Australia, and you choose your location during signup. I recommend picking the one closest to your audience.
CDN and security – SiteGround’s in-house CDN caches your content on more than 170 edge locations, and every plan includes free SSL, a custom web application firewall, and AI anti-bot protection. Their free Security Optimizer plugin adds login protection and malware scanning.
Backups – SiteGround backs up your site daily, keeps up to 30 copies, and stores them off-site across multiple data centers. That is the deepest backup retention of the hosts we tested, and it comes on every plan.
AI tools – every account includes SiteGround AI Studio with 20,000 free monthly tokens, plus a built-in AI agent that can update content, manage plugins, and make bulk changes on your WordPress site from a chat.
SiteGround Hosting Plans and Pricing
SiteGround offers shared, managed WordPress, WooCommerce, and cloud hosting. For most readers of this review, the shared WordPress plans are the relevant ones.
- StartUp – 1 website, 10 GB storage, and capacity for around 10,000 visits a month. $2.99 per month for the first 12-month term with our link, renews at $17.99 per month. You still get the free domain, daily backups, the CDN, and email hosting even on this tier.
- GrowBig – unlimited websites, 50 GB storage, and capacity for around 100,000 visits a month. Starts at $4.99 per month, renews at $29.99. This tier adds staging, on-demand backups, and SiteGround’s Ultrafast PHP setup.
- GoGeek – unlimited websites, 100 GB storage, and capacity for around 400,000 visits a month. Starts at $7.99 per month, renews at $44.99. It adds Git integration, white-label tools for client work, more server resources, and priority support.
SiteGround treats those visit numbers as a reference point rather than a hard limit. The real constraint at each tier is server resources. StartUp allows 200,000 files (inodes), GrowBig 400,000, and GoGeek 600,000, with more CPU allowance at each step up.
All plans include a free domain for the first year, free SSL, SiteGround’s CDN, email hosting, daily backups, and the custom Site Tools control panel. All plans also come with a 30-day money-back guarantee.
My honest advice is to treat GrowBig as the real SiteGround plan, and StartUp as a trial of the platform. The staging tool and Ultrafast PHP on GrowBig are the features you will miss first as your site grows.
Free and Paid Hosting Addons
SiteGround’s headline price is honest, but a few extras start free and later become paid. Knowing these up front will save you surprise charges.
- Free domain – free for the first year on .com, .us, .org, and .net registrations, then it renews at the standard domain rate. If you cancel within the 30-day guarantee window, the domain registration itself is non-refundable. This is fairly standard practice across all shared hosts that offer a free domain.
- Domain privacy – free for the first year on supported domain extensions, then it renews at an extra yearly cost. Again, most shared hosts handle privacy the same way.
- Renewal prices – all three plans renew well above the intro price ($17.99, $29.99, and $44.99 per month). Renewal jumps are common across the shared hosting industry, so sign up for a longer term to lock the intro rate for longer.
- StartUp plan caps – the entry plan limits your account to 200,000 files, where GrowBig allows 400,000 and GoGeek 600,000. Staging and Ultrafast PHP also start on GrowBig, so plan for that tier if you run anything image-heavy.
- Email limits – email accounts are unlimited, but they share up to 10 GB of storage taken from your plan’s disk space, and sending caps at 400 emails per hour on StartUp and GrowBig (800 on GoGeek). A newsletter with real volume belongs on a dedicated email service anyway.
- Refund rules – the 30-day money-back guarantee covers the shared hosting plans but not domain registrations.
SiteGround Support
This is where SiteGround really stands out. Every plan includes 24/7 support from real humans through live chat, phone, and tickets, which is the most complete support lineup of the budget hosts we tested.
Most hosts at this price stick to chat only. Being able to call a real person at 3 am is the reason I suggest SiteGround to anyone who gets nervous handling tech on their own.
There is also an AI-powered assistant inside the Site Tools dashboard that resolves common questions instantly, plus hundreds of well-organized tutorials and video walkthroughs. One honest note – SiteGround does not offer support over email, so you will go through chat, phone, or tickets.
My support opinion here comes from years of real use, not a test ticket. WPBeginner and several of our partner sites run on SiteGround’s cloud platform, and their technical team has been rock-solid whenever we needed help at scale.
Who Should Use SiteGround and Who Should Look Elsewhere
Choose SiteGround if you want hosting with a real safety net. The 24/7 phone, chat, and ticket support on every plan, the Google Cloud platform, and daily backups with 30 kept copies make it the pick for a business site where you want expert help one call away.
Look elsewhere if the long-term price is your deciding factor, since Hostinger renews at $10.99 per month against SiteGround’s $17.99. The same goes if you want the simplest possible first-site start (Bluehost installs WordPress for you at signup), or you run a high-traffic eCommerce site that needs top performance under load, where Levamo led our tests (see our full hosting comparison).
Final Verdict – Is SiteGround the Right Choice for You?
SiteGround is perfect for site owners who want premium managed-style hosting with the most complete support at a budget entry price. It is the host we trust with WPBeginner itself, and it has earned that trust over more than a decade of use.
My verdict – if you want a host where help is one call away, visit SiteGround and start on the StartUp plan, then move to GrowBig as your site grows. If price or raw speed under load is your deciding factor, our best WordPress hosting comparison shows which host won each category on the same tests.
FAQs About SiteGround
1. What are the disadvantages of SiteGround?
Based on our tests, the main ones are the renewal price (the $2.99 intro rises to $17.99 per month after the first term), the entry plan limits (1 website, 10 GB storage, and around 10,000 visits a month), and a slower result under sustained load than the fastest hosts we tested (129 ms P95). Staging and Ultrafast PHP also start on the GrowBig plan rather than on StartUp.
2. Is SiteGround worth the renewal price?
It depends on what you value. At renewal, StartUp costs more than Bluehost ($9.99) or Hostinger ($10.99), and what you get for the difference is the Google Cloud platform, daily backups with 30 kept copies, and phone support on every plan.
I believe that trade is worth it for a business site that wants a human on call. If your goal is the lowest long-term bill, then pick a longer initial term to delay the renewal, or choose a cheaper host.
3. Is SiteGround better than Bluehost?
On our identical July 2026 tests, SiteGround was faster than Bluehost on every metric. It showed content in 608 ms against Bluehost’s 933 ms, and its global response time was 369 ms against 599 ms.
Bluehost counters with a cheaper renewal ($9.99 against $17.99 per month) and 10 websites on its entry plan, where SiteGround gives you one. Our SiteGround vs Bluehost comparison goes deeper.
4. Is SiteGround better than Hostinger?
It depends on your priority. SiteGround showed content faster in our speed test (608 ms against Hostinger’s 659 ms) and is the only one of the two with phone support.
Hostinger held up better under sustained load (a 21 ms P95 against SiteGround’s 129 ms), renews cheaper at $10.99 per month, and gives you 3 websites on its entry plan. That mix is why Hostinger scored 88 on our WPBeginner Score against SiteGround’s 75.
5. Can SiteGround handle high traffic?
In our stress test with 50 concurrent users, SiteGround held a 129 ms P95 response time with zero failed requests. That is a solid result, though slower than the fastest hosts we tested under the same load.
The StartUp plan is rated for around 10,000 visits a month, so a growing site should plan on GrowBig or GoGeek. For even bigger sites, SiteGround’s cloud platform is the proven step up, and it is what WPBeginner itself runs on.
6. Does SiteGround offer a free domain name?
Yes, SiteGround currently includes a free domain name for the first year with all of its hosting plans. You can register a .com, .us, .org, or .net domain at no extra cost during signup, and it renews at the standard rate after year one.
7. Where are SiteGround’s servers located?
SiteGround has 11 data centers on multiple continents, including the United States, Europe (Madrid, London, Frankfurt, Paris, and Eemshaven), Singapore, and Sydney. You choose a server location close to your audience when signing up, and the hosting runs on Google Cloud infrastructure.
8. Does SiteGround use cPanel?
No, SiteGround no longer offers cPanel and instead built its own control panel called Site Tools. In my experience it is faster and easier to use than cPanel, and it keeps day-to-day tasks like email, SSL, and backups in one place.
9. Which SiteGround plan should I get?
We recommend starting with their StartUp plan if you run one small site, and moving to GrowBig when you need staging, more storage, or more than one website. Upgrading later takes a few clicks, so there is no reason to overbuy on day one.
WPBeginner users get an exclusive discount of up to 83% with our SiteGround coupon.
Changelog
- August 2026 – Rebuilt the review around our July 2026 test data (speed tested July 23, response time July 24, 30-day uptime window). Added the WPBeginner Score, the comparison table against similarly priced hosts, the infrastructure section, and the pricing fine print with current renewal rates.
We hope this review helped you with your WordPress hosting research and helps you choose the right WordPress host for your needs. You may also want to see our pick of must-have WordPress plugins for business websites.
If you have any questions or feedback about my SiteGround review, please send me a message. I love hearing from our readers.
Also you can scroll below to read real SiteGround user reviews from other business owners from around the world.
Jessica
GREAT CUSTOMER SERVICE, QUICK AND EASY!!!!
I searched and searched about blue host. And I was so close to selecting it for my first blog, but then I stumbled on site ground. I decided to go with them when I found out the difference in uptime between the two companies. I thought I had some trouble with registering, but that was not the case. I was just impatient. However, I contacted site ground through live chat and it said 17 other sessions before mine. And I was like ah man this is going to take forever, I got through in less than 2 minutes.
Judit Katai
After a long online research and reading reviews we found Siteground as a good host to try.
My first surprise was when I had a live chat before I registered and it went so easy and clearly having a real expert on the other side. Then I registered and got a welcome call if I need any help to install Wordpress etc. I was shocked as I’m paying for the smallest plan and I still felt like the biggest client of Siteground.
It’s all running for 5 months now and another extreme quick respond to my request, even when I know they are great it’s still amazing. I don’t remember when I experienced such a customer service not to mention that my site is working properly and I have no issues at all.
The cheapest and best service of all!
Thanks for the fantastic team!
Darryl Schmidt
I don’t mind paying more for great support. Paying less and still getting great support blows my mind.
Don Green
Best tech support of any company out there, not just web hosting companies.
Forget Godaddy, they were a pain, their shared servers were slow, their email system caused endless head aches and their tech support always said it was not a problem on their side for a couple of years. After switching all the problems went away immediately.
Ganesh Ramamurthy
My pleasure to have account with SiteGround. Always I trust and best in class service! Keep rockingguys
Andy
I have had to call on siteground report via their online chat support numerous times for various technical questions and i have found them always to be extremely knowledgeable about all aspects. I often ask them for support in things that aren’t really part of their services but they always help out with expert assistance.
Siteground online chat support is vital to my web business as i know that within minutes I will be speaking to a real person who knows his/her stuff and will be able to help.
I have had nightmare experiences with firms like BT and Vodafone who set up big centres in India and Asia and you end up pulling your hair out. Siteground uses European centres with really technically able and educated advisers.
Well done Siteground!!
Larry
I’m in the process of moving a interconnected, multi-domain web hub of four sites, and two other domains to SiteGround. Given my track record of having problems when most others have clear sailing, I expected some difficulties. Sadly, I wasn’t surprised by a glitch-free experience.
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So far I have worked with four customer support reps. Three of whom were helpful. Two had the answers I needed and the patience to bear with me while I fumbled around trying to do what they needed to do.
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The fourth was by FAR the absolute worst customer service rep I have ever encountered. And I’ve encountered some bad ones.
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Rather than listening to the problem AND my proposed solution to see if he could help me implement it, he spouted company policy, and otherwise tried to avoid the issue.
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I literally had to threaten to cancel my new account if he did not connect me to one of the previous reps who had been helped me set things up when I ordered. Worse yet, I had to make that threat TWICE before he finally transferred me.
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Once the previous rep was back online with me, he had both the knowledge and patience needed to sort things out in just a few minutes.
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So, in my experience, the bottom line is that, as with everything else, the results you get pretty much depend upon who you are talking with.
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And, frankly, three out of four ain’t bad.
Nathan
CAUTION! I tried to move my website to Site Ground due to all the great reviews but It was a HUGE MISTAKE!
They said my site was up and running but when I transferred the Name servers to the new host nothing worked correctly. Over the next 36 hours I was constantly contacting support trying to get the problem fixed. Most the time they blamed it on not having enough RAM and CPU’s even though I was told 2X CPU’s and 3GB RAM would be enough to handle my websites traffic.
I instantly upgraded to 3X CPUS and 6gb RAM since its very important to me that my site was up and running but after that the site did not run correctly. After that there was a number of other problems and fixes but nothing solved the problem. The site was supper slow and websites like isitdownorjust and GTmetrix showed the website was down.
They never actually got my site to work correctly and I knew they had given up when they said I still didn’t have enough CPU’s, I knew that was BS. I could see there were only 60 visitors on my website which is 50% of normal traffic levels. This was when I switched back to my host that is 1/4th the price and can handle more than 60 visitors at one time.
To top it all off they refused to issue me a refund! However, this just proved that I made the right decision by switching back to my old host.
Allison
I chose site ground because they have crush and other drupal-friendly systems pre-installed. Some of my clients want their sites hosted outside of the US, which site ground also offers. So far I’ve been happy with the service and price. Tech support is less knowledgable than other companies I’ve worked with, but with some persistence I’ve always been able to resolve problems.
Stefan
Siteground Support is really lovley! Very nice people who help you all the time with every issue, its wonderful!
Sissi
Very professional and very good customer support, 5 stars for me
Ian White
I’m a “single-focus-operator.” That means I focus on what’s important to me. Understanding what all the acronyms in I.T. is not important as far as I’m concerened. There are others who are capable. So, I remain a cyber-moron. That means I need good-natured help whenever a problem arises with hosting and other issues. I rarely get it.
But my experience with Siteground support has been top-notch. Unlike anything else I’ve had from any other company.
So, whoever wrote the criticism that most of the reviews were about support; the picture may be right for them, but for me, that willingness to offer patient, well-explained and respectful help, is not merely an adjunct, it’s vital to someone like me.
Siteground ticks all the boxes on that one.
olivier LESSEUR
I just start moving to siteground, helping is very great, always according to questions
Thank you Siteground (and sorry for english mistakes, i am french)
Victor Bishop
hung in there with me until I got it. Not bad for the first day. Support so far so GOOD
Dennis Santos
I just moved to SiteGround, it’s true, their staff is amazing. But I’m a little worried that every review is focused on their customer support.
I didn’t had to go too much to my last providers customer support, because I didn’t needed to. I decided to change because of the speed of my sites.
Should I be worried that everyone has to go to support for some kind of issue in their server :S with SiteGround?
Anna
Good point. Report back and let us know your experience. Maybe people just really really like the fact that they can get real help from a real person when they need it.
JJ
I signed up with them recently. So far, so good but I haven’t really used the server yet. I did need to contact support for a couple minor issues in the setup, but they fixed it right away. I also saw why this forum is filled with people praising them for support. Basically after each live chat on their site (which they really do answer pretty quick), it gives you the standard options to rate and review the person you chatted with. The review portion redirects here. On one hand, kudos to them for allowing people to review on an open 3rd party forum. On the other hand, I’d like to hear more detailed experience from people on the host(s) I’m looking at. Until I chatted with them myself (pre-sale) and saw that they were redirecting post-chats here, I wondered if the gushing reviews here were not legit. There are quite a few hosts out there that are not above putting out (or paying people to put out) good things about them.
Jan
The reviews are fake.
You can spot them a mile away. SG sucks.
Marc
Just paid and waiting to be contacted about the transfers….never had customer service like that before…..1 word “Perfect”
Very much looking forward to having a team of WP experts there to help me!
My only slightly negative point, if you can even call it that is I was told the price without VAT…in the EU VAT is not standard, I dont mind paying it but would rather have known about it before….
Looking forward to a happy and profitable relationship
Marc –
Scott
can i give six stars? awesome awesome support and far more competent tech support folks than my last provider. we just transferred from Fatcow and couldn’t be happier!
Linda Sherman
I am a very happy SiteGround user. I wrote this article about them:
Since I wrote that article in April 2015, I have moved most of my own sites to SiteGround as well as putting several new clients on SiteGround and my opinion has not changed.
Their space for email on their shared server is limited to 2GB which is way too small. But you shouldn’t be depending on a shared server for email anyway. I use it for limited purposes.
KHALED MSMLY
I’m so happy with SiteGround, I want to tell everyone! It’s so easy to get someone on chat or phone to help. And they are quick and friendly!
I have been with several hosting companies within the last 10 years, but never had such a wonderful – friendly – competent – fast – excellent support and service as here. Thank you all so much.
Kay
I have contacted the SiteGround support a couple of times and they have responded quickly, effectively, and supportively. So glad I chose to use them as my site’s server! I have used others that weren’t nearly as helpful or supportive. Great staff!
Abdul Jalil
Thanks. That’s why I choose siteground support for the second time. The reason is that you helped me with wordpress. Other host say that this is not their business.
ISABELLE
Since joining SiteGround, I only have praise for their service. My WordPress site went from turtle mode to cheetah mode in no time. Whenever I have a question, silly or not, I always get a quick answer. The personnel is engaging, respectful and really helpful. Thanks.
Brian Austin
Without doubt, a 5-star service provider! Much appreciated.
I had a fairly complex web hosting / SSL / TLS problem, involving several support tickets at Seiteground.com.
My contact at SiteGround was remarkably helpful, friendly, in resolving the problem, explaining the options, traps to avoid, etc.,, even to the extent of providing suggestions that could initially lower their sales, on this occasion – though I somehow think their sales will increase as a result of such forthright practice. And deservedly so.
Highly recommended as a competent, helpful web hosting provider.
Rennison Okemwa
Awesome staff ready to help.
abhinaykatti
Really awesome support.
Technically very strong , Quick resolutions, You name it They have it .
Definitely rely on Siteground for all web products.
Lorenzo
best support ever
Alex S
Awesome, there support is out of this world, they will help you track down the issue and get it solved. Servers are really fast to.
Colton
Amazing service straight from day 1, literally, I received a phone call while at work 12 hours after signing up asking if they could walk me through the basics, which is great because this is my first try at running a site and learning simple PHP. and javascript.
Joe Ellis
I had to cancel via SiteGround only because my sites are not ready. But I will be back soon for sure.
Professional and ethical company.
Amanda Kremser
After many years of being frustrated with previous hosts and shopping around I’ve been super impressed with Siteground. Seriously excellent support and great features!
Shannon
I’m a web developer and have worked with well over 50 different hosts – SiteGround has provided some of the best, most affordable support and services out there. I just moved all my personal sites (40+) to them and everything is quick and flawless.
Jason
Simply AMAZING!!! Best tech support ever!!!
Adam
Absolutely horrendous customer service. I will never use Siteground again and I will inform everyone I talk to about websites not to use Siteground. The support techs were either incompetent or lying. I was with them for several years.
They kept shutting down my site claiming traffic problems that could not be identified in the logs. They told me again and again I just needed to upgrade to one higher level and everything would work fine. I upgraded once and within a month suddenly my traffic problems (which could not be identified in the logs and there were no IP’s to block) magically doubled to the level of my new package. Then they hounded me to upgrade again.
I spent tens of hours trying to identify a mystical problem for which they could provide no help, direction, or logs to identify and ultimately proved to not be a real problem as verified by switching to the other host (ace-host.net).
I took the exact same site, same files, same database, a mirror copy to another host and had zero problems. I’ve been operating there for months now and we haven’t touched our siteground account. As far as I can tell, Siteground is a scam trying to trick customers to upgrade again and again to get more money. It’s a shame, because I was very excited about this host when it first launched.
BTW, my page speeds improved dramatically after leaving the slow Siteground.
Gabi
Why post a review like that and not mention who you’ve gone to !
Joe
Good question. I would also be curious who they went to. I found this review page while researching this host and others. Sounds like most people are happy with Siteground.
Jan
Agreed. I just cancelled my new website with SG because they completely screwed up the transfer from WP. I lost 5 days of business to my website because their propagation failed, and I had to open 7 support tickets and live chat 6 times in 3 hours.
Technical support is horrible. You will get 12 different answers to the same question and none of them are the right answer.
No one at SG was helpful and they failed in every way with my account and transfer of my website. Ig they could not process a top of the line design, then they cannot handle every day service.
The last person (who was a woman) processed the refund within 2 minutes. Hopefully they do not screw that up too.
P.S. This was the second time I tried them. They failed the first website as well.
Johnny Nassar
Honest and good support .
rongchun
Very thanks for Siteground support friends, they help me so much, very appreciate!
Carrie Kinnison
The customer support has been amazing. Fast connect to live chat tech. The site migration was painless. Awesome!
Kerry
Wonderful customer support! I had the pleasure of being assisted by Nayden today and he was outstanding. Thank you. No better hosting.
ZY
All I have to say is, AMAZING support.
Jonny
I started as a beginner using 1and1 after seeing their reviews on TV – big mistake. When I realised I’d be building more sites, I decided to look into some alternative hosting, and site ground seemed to come off well for Wordpress reviews. Having used them now for a couple of months, and a few website transfers from 1and1, I would recommend them in a heartbeat to anybody. 1and1 make it such a long and tedious process to export databases that are otherwise hidden and private (ridiculous) but site ground support staff have been helpful and professional in any issues I’ve had – some of which have turned out not to relate to hosting (incompatible plugins, among other things) and they have still gone above and beyond to do everything they can to help me.
Unquestionably brilliant, five stars every time.
Robert Finch
In the short time I have been with SiteGround, I have had a few “beginner” type questions.
In every instance, their fabulous team have responded within minutes of my queries.
Always courteous, interested, keen and capable – problems are always solved. AND – they thank ME for my questions!
No need to consider anyone else for hosting – just use SiteGround!
Joe Ellis
I am new to all things hosting and Joomla, but what a great service and fantastic online chat. Paid for Go Geek premium service….forwards and beyond.
Thank you Siteground. Highly recommended indeed.
Tracy
I just got SiteGround and I like it so much. The customer service people are easily accessible by chat or by phone and have been so helpful! I have told several people about it. I found out about SiteGround from its ratings at the Better Business Bureau.
– Tracy
David Hudson
Well what can I say.
Helped me transfere from my server to Siteground.
Everything went like a dream, highly recommend.
Carlos
They provide a very good service! Anytime available by chat!
Birgit
I have been with several hosting companies within the last 10 years, but never had such a wonderful – friendly – competent – fast – excellent support and service as here. Thank you all so much.
Craig Miller
Siteground is my first hosting company I have been with and I think it will be the only one I ever need! Their customer service is top notch and I don’t think I have ever had such good support from any company I have had to deal with in the past. I have had quite a few Live Chats recently and have been fortunate enough to have been paired with the same adviser each time. Every Live Chat has solved any problem or query I have had and I feel I know I can expect a solution each time.
Marco Gallucci
Great work. Siteground support is the best!
Christine Caldeira
I was so unhappy with my previous hosting provider. It sometimes took hours to get someone to help and their knowledge base blog was pitiful.
I’m so happy with SiteGround, I want to tell everyone! It’s so easy to get someone on chat or phone to help. And they are quick and friendly!
The resources available on their site is phenomenal! As a newbie, I have a ton of questions and I can easily find all my answers here on SiteGround. They have documents and videos to help with hosting and website design questions. And the services they offer are flexible.
Thank you SiteGround for being such a robust service.
Sean
SiteGround is my first hosting service but I don’t see any reason to go anywhere else. As a beginner it’s important to have responsive support. I’ve used both email and chat support and have been more than satisfied.
Debbie
So happy I moved from a different hosting company last week. Just had a small issue and within seconds (literally) the problem was solved. Thank you SiteGround!!